Citygate Volkswagen Service Technician Apprenticeship

About the Volkswagen Apprenticeship Programme

Throughout Volkswagen, we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class, and we have some of the most technologically advanced resources in any industry.

The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full‑time employment at one of our retailers.

Volkswagen Group (VWG) is one of the UK’s largest car retailers, encompassing premium brands such as Audi, Bentley, SEAT, KODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.

Once your apprenticeship is complete, you will continue your learning journey and will have the opportunity to drive your career forward. Some apprentices have gone on to become team leaders and managers within the retail network or have joined our team at Head Office in Milton Keynes.

• Use diagnostic equipment to identify vehicle faults.
• Test parts and systems to ensure correct working.
• Follow checklists to ensure all critical parts of vehicles are examined.
• Carry out bumper‑to‑bumper overviews, service and inspection.
• Maintain electronic systems, including on‑board entertainment systems.
• Repair and maintain vehicle parts, including clutches, gearboxes, tyres, brakes and suspension.
• Complete legible and accurate paperwork for customers and centre's records.
• Maintain a clean and tidy work environment.

You will work with a wide range of products including traditional, hybrid and electronic engines. From heritage vehicles to leading‑edge modern technology, our range will provide you with a varied technical training experience to build your skills as a Service Technician/Mechanic.

Training will be delivered using a combination of virtual classroom remote learning and face‑to‑face block release weeks at our state‑of‑the‑art training centre. Our expert trainers will guide you through the programme using e‑learning, classroom learning and practical application. In the workplace, your dedicated mentor will support your continued learning as you apply the skills and knowledge gained through the remote sessions.

This is a fully rounded training experience that will build long‑term life skills. As an apprentice, you will also have the opportunity to attend Outward Bound, a personal development week which supports the development of resilience, confidence and teamwork skills.

• Enthusiasm and willingness to learn.
• Teamwork.
• Strong communication.
• Customer service orientation.
• Interest in vehicle engineering.
• Attention to detail and commitment to completing this three‑year training programme.

Monday to Friday. 08:30 – 17:30. Possibility of Saturday work and/or shifts. Working week will be confirmed on application.

• Level 3 Apprenticeship Standard in Motor Vehicle Service and Maintenance Technician (Light Vehicle).
• Certificate in Automotive Refrigerant Handling.
• Brand‑specific certifications.