Technical Support Agent

Location: Essendine

Technical Support Agent

Hours:

35 Hours Per Week

Job Type: Permanent

Interaction Recruitment is working with a well-established and highly respected technology business based in Rutland, who are looking to expand their Technical Support team due to continued growth.

This is an excellent opportunity for someone who enjoys working with IT systems, problem-solving, and providing first-class customer support. The role offers strong long-term career prospects, structured training, and a genuinely supportive working environment.

It is important that you have your own mode of transport as the role is based in a rural location outside of Peterborough.

The Client

Our client is a leading UK provider of specialist EPoS and technology solutions supporting the independent retail sector. They support thousands of customers nationwide and are widely recognised for the quality of their in-house technical support.

Their success is built on their people, and they are now looking to recruit a Technical Support Agent to join their passionate and collaborative support team.

The Role

As a Technical Support Agent, you will work directly with customers to provide technical assistance, system support, and guidance on bespoke software solutions. You’ll diagnose issues, carry out remote fixes, and help customers better understand the systems they use every day.

This role is well suited to someone with a strong IT foundation and an interest in Linux (Debian) and MySQL. Full training is provided, so while prior exposure is beneficial, advanced knowledge is not required from day one.

You will also be part of an out-of-hours support rota (approximately 1 week in
8).

Key Responsibilities

Provide remote technical support to customers via phone and remote access tools
Diagnose, troubleshoot, and resolve software and system issues
Explain technical issues and solutions clearly and professionally to customers
Accurately log calls and document issues for team visibility
Escalate complex issues in line with internal procedures
Work closely with colleagues, supervisors, and management to resolve issues
Take part in ongoing training as systems and technologies evolve
Maintain a professional and organised working environment
Keep technical knowledge up to date

The Ideal Candidate

You should apply if you are:

Highly organised with strong time management and prioritisation skills
Confident, professional, and customer-focused
Motivated to learn new technologies and share knowledge
Detail-oriented with a strong work ethic
A team player with a positive attitude and sense of humour

Minimum Requirements

Excellent IT literacy and fast, accurate keyboard skills
Strong verbal and written communication skills
Previous experience in a customer service or support-based role
Confident handling customer queries over the phone

What’s On Offer

Our client is known for being a supportive and people-focused employer, offering a flexible and inclusive working culture.

Benefits include:

Competitive salary (reviewed annually)
Twice-yearly bonus scheme
25 days annual leave plus bank holidays
Long service holiday awards (additional day for every 5 years’ service)
Pension scheme (3% employer contribution)
Life assurance
Flexible working environment
On-site facilities and regular team events

Diversity & Inclusion

Our client is committed to equal opportunity and welcomes applications from candidates of all backgrounds. They believe diverse teams create better outcomes for both employees and customers.

Apply Now

If you’re looking to develop your Technical Support skills within a stable, growing business that truly values its people, we’d love to hear from you.

Apply today or contact  for more information about this opportunity.

INDPB