Service Engineer

TXM Recruit is supporting a leading engineering and manufacturing organisation in the search for a Service Engineer to join their growing operations team based in Saffron Walden.

This is a hands‑on, customer‑facing role, ideal for an engineer who enjoys problem‑solving, working on complex products, and providing high‑quality technical support both on‑site and in the field.

As a Service Engineer you will play a key part in supporting customers through on‑the‑ground repairs, upgrades, product evaluations and technical support. You will manage your workload effectively, ensure the highest standards of quality and safety, and contribute to continuous improvement across service operations.

Deliver a professional, responsive service, build strong customer relationships, and ensure products meet quality, build and delivery requirements.

• Customer Service & Field Support
  • Provide clear, professional communication with customers, maintaining strong working relationships.
  • Translate technical requirements into clear, customer‑friendly explanations.
  • Train customer users on products and systems.
  • Handle challenging service issues calmly and professionally, with a customer‑first approach.
  • Travel to customer sites as required, including occasional overnight stays.
• Service Operations
  • Manage and prioritise service jobs to ensure timely scheduling and completion.
  • Ensure safe handling of tools, materials and hazardous substances in line with HSE requirements Domestic etc.
  • Maintain, inspect and calibrate tools, assembly and test equipment in line with internal systems.
  • Complete and maintain accurate service reports, logs and maintenance documentation.
  • Support spare parts, inventory and customer product management.
  • Ensure compliance with safety standards, SOPs and quality procedures.
  • Contribute to the development of new work instructions and SOPs.
  • Maintain and update training records and competency matrices.

• HNC qualification or equivalent practical experience.
• Strong technical problem‑solving ability with knowledge of mechanical and electronic manufacturing processes.
• Experience with mechanicalثارand electronic assembly processes.
• Understanding of Lean Manufacturing and Continuous Improvement principles.
• Experience working in engineering, manufacturing or technical environments.
• Awareness of HSE requirements in factory and customer site settings.
• Strong analytical skills, including root cause analysis.
• Confident decision‑making and prioritisation under pressure.
• Intermediate IT skills (Word, Excel, Outlook, PowerPoint).

• Experience servicing, overhauling or refurbishing complex engineered products.
• Experience using Epicor Kinetic ERP systems.

• Strong customer focus with a professional and supportive approach.