Service Writer Job Saint John area,New Brunswick Canada,Customer Service/HelpDesk

Description

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Reporting to the Service Manager, the Service Writer is a confident, energetic, CUSTOMER FOCUSED member of the Service department.

Greet and WELCOME customers.

Open Repair orders with accurate and thorough information, including the details of the vehicle concerns, to assist with proper diagnosis.

Verify open warranty recalls or campaigns available for the customer.

Confirm Warranty eligibility and process the warranty claims.

Work with Service Foreman and technicians to maintain clear communication with the customer and ensure that their concerns are addressed quickly.

Maintain this communication with the customers throughout the repair process, including, the customer's approval of the repair, an estimate of the cost and an expected time of completion.

Ensure all charges are calculated and posted with accuracy to ensure timely close of Repair Orders

Identify possible upcoming Preventative Maintenance services with customers and schedule for them.

Maintain an organized work space and adhere to all company policies and procedures.

Other administrative duties as assigned by the Service Manager or Foreman.

Required Experience / skill set

Strong computer skills with an emphasis on Windows based programs and MS Excel & Word. Experience with KARMAK is an Asset

Minimum of 3 years Automotive / Truck dealership experience.

Excellent Customer Service Skills with the ability to prioritize and focus in a fast-paced environment

Job Types: Full-time, Permanent

Benefits:

Competitive Salary

Extended Health Care

Dental Care (Basic

Major)

Disability insurance

Life insurance

RRSP Match

Store discount

Vision care

Safety Footwear Reimbursement

Wellness Reimbursement

Schedule:

8 hour shift

Day shift

Monday to Friday

No weekends

Experience:

service advisor: 2 years (required)

Customer Service: 2 years (required)


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