Service Writer

Reporting to the Service Manager, the Service Writer is a confident, energetic, CUSTOMER FOCUSED member of the Service department.

• Greet and WELCOME customers.
• Open Repair orders with accurate and thorough information, including the details of the vehicle concerns, to assist with proper diagnosis.
• Verify open warranty recalls or campaigns available for the customer.
• Confirm Warranty eligibility and process the warranty claims.
• Work with Service Foreman and technicians to maintain clear communication with the customer and ensure that their concerns are addressed quickly.
• Maintain this communication with the customers throughout the repair process, including, the customer’s approval of the repair, an estimate of the cost and an expected time of completion.
• Ensure all charges are calculated and posted with accuracy to ensure timely close of Repair Orders
• Identify possible upcoming Preventative Maintenance services with customers and schedule for them.
• Maintain an organized work space and adhere to all company policies and procedures.
• Other administrative duties as assigned by the Service Manager or Foreman.

Required Experience / skill set

• Strong computer skills with an emphasis on Windows based programs and MS Excel & Word.
  Experience with KARMAK is an Asset
• Minimum of 3 years Automotive / Truck dealership experience.
• Excellent Customer Service Skills with the ability to prioritize and focus in a fast-paced environment

Job Types: Full-time, Permanent

Benefits:

• Competitive Salary
• Extended Health Care
• Dental Care (Basic + Major)
• Disability insurance
• Life insurance
• RRSP Match
• Store discount
• Vision care
• Safety Footwear Reimbursement
• Wellness Reimbursement

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Experience:

• service advisor: 2 years (required)
• Customer Service: 2 years (required)