Project Manager, IT Project Manager

Project Manager

The Project Manager is the linchpin connecting a new client's commitment to the Four Eyes platform with their immediate realization of value. This role is responsible for the successful, on-time, and on-budget implementation of the Risk7 and 4ms software suite and strategic innovation projects. By driving predictable delivery outcomes and building exceptional client relationships during this critical phase, the Project Manager directly contributes to client retention, satisfaction, and the identification of expansion opportunities—making every implementation a foundational investment in our company's growth trajectory.

Candidate must be located in New Brunswick.

Key Responsibilities:

• Implementation Leadership: Lead the end-to-end implementation lifecycle for new clients, including project planning, scope definition, resource allocation, and timeline management for Risk7, 4ms, and Discovery Zone product implementations.
• Client Relationship Management:
  Serve as the primary point of contact for client implementation teams, managing expectations, facilitating meetings, and ensuring clear communication of status, risks, and decisions.
• Budget & Scope Management:
  Rigorously manage project budgets and scope, proactively identifying and escalating potential scope creep and managing the process for necessary change orders.
• Internal Coordination: Coordinate and manage internal resources, including development, data, and Dev Ops resources, as well as the Sales Engineer and Product Manager to ensure technical requirements and client integration needs are met.
• Handoff Excellence: Oversee the successful, clean handoff of implemented clients to the Client Success Manager team for ongoing adoption and maintenance.
• Process Improvement: Capture lessons learned from each implementation to continuously refine and improve the implementation methodology and tooling for increased efficiency and predictability.

Focus Areas

SaaS Implementation& Project Management Methodology: Mastery of project management best practices specific to SaaS software deployment, integration, and configuration.

• Creates detailed, phased project plans and charters, clearly defining client and vendor roles/dependencies.
• Utilizes the FEF project management software (Zoho) rigorously to track milestones, tasks, and resource allocation.
• Anticipates project roadblocks (e.g., data readiness, resource constraints) and develops proactive mitigation strategies.
• Facilitates meetings ensuring right people, right frequency, right agenda for the purpose. Ensures decisions & actions are captured and managed.

Scope, Budget & Risk Control: The ability to effectively manage client expectations and internal resource constraints to ensure projects are delivered within the established financial and time parameters.

• Clearly documents initial project scope and manages any deviations via a formal change management process.
• Accurately tracks time against professional services budget and alerts leadership to potential overruns promptly.
• Maintains a comprehensive and updated project risk log, prioritizing high-impact risks.

Technical Acumen & Integration: Sufficient understanding of software integration points (APIs, data feeds) and regulatory compliance requirements to manage the technical aspects of implementation.

• Works effectively with the Sales Engineer to translate technical designs into actionable project tasks.
• Understands the basic workflows of KYC, account opening, and trade supervision to ensure configurations meet compliance needs.
• Clearly articulates client technical requirements to the internal engineering team.

Stakeholder Communication: The skill to communicate complex technical and scheduling information clearly and concisely to diverse client stakeholders (from IT to Executive Sponsor).

• Conducts highly effective project status meetings with clear agendas, documented decisions, and actionable follow-ups.
• Translates technical jargon and implementation challenges into clear business language and impact for executives.
• Establishes a regular, predictable communication cadence with both internal teams and client leadership.

Conflict & Expectation Management: Abilit…