Retail Store Manager

Retail Store Manager

Join to apply for the Retail Store Manager role at Pet Smart
. This position is a full‑time leadership role located in Saint John, New Brunswick, Canada and requires availability for evenings, weekends, and holidays.

Pet Smart is an organization obsessed with pets and people. Our values rooted in unconditional love foster an authentic workplace where associates can provide exceptional customer service and care for furry, scaled, and feathery friends.

• Paid bi‑weekly
• Health benefits:
  
  medical, dental, vision
• Retirement plan
• Tuition assistance
• Associate discounts and perks
• Paid time off for full‑time associates
• Career pathing
• Development opportunities

Pet Smart’s Store Leader oversees the safety, pet parent experience, operational execution, financial outcomes, and all human resources functions within the store. The role champions exceptional pet parent service and efficient execution of daily business while upholding the company’s vision, mission, values, and strategy.

• People Leadership
  : recruit, interview, hire, coach, and terminate; build an open‑door culture; share voice of associate feedback; manage store schedule; support associate development; delegate; cascade information; address complaints; recognize engagement; ensure on‑time associate reviews.
• Overall Store Experience
  : lead associate and pet parent experience; ensure pets are safe and healthy; respond to pet parent concerns; improve processes and services; partner with community adoption groups; maintain store standards; conduct monthly core and services walks; prioritize safety; maintain inventory; communicate business and financial objectives; review in‑store cameras; act on sick or injured pets; share responsibility with opening and closing procedures.
• Business Management
  : execute corporate strategy and profitability goals; analyze reporting; identify opportunities to grow the business; manage expenses such as labor and supplies; process payroll; run store related errands; support store needs; maintain financial objectives.

• 4–6 years of retail leadership or experience in a customer‑focused environment.
• Full‑time availability; flexibility in schedule; able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Typically oversees the Experience Leader and Process Leader, up to six lead associates and ten to seventy non‑leader associates. Carries out supervisory responsibilities in accordance with Pet Smart’s policies and procedures.

• Stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc.; reach with hands and arms: stoop, kneel, crouch, talk and hear.
• Lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds.
• Occasionally exposed to moving mechanical parts, wet environment with pet hair; moderate noise level; exposure to live animals and handling common.

Pet Smart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.