Financial Services Counselor

Location: St. Louis

Who is Saint Louis University? Founded in 1818, Saint Louis University is one of the nation’s oldest and most prestigious Catholic universities. SLU, which also has a campus in Madrid, Spain, is recognized for world-class academics, life-changing research, compassionate health care, and a strong commitment to faith and service.

Saint Louis University is committed to cultivating a welcoming academic and workplace community where all individuals are respected, supported, and empowered to succeed. We believe that a culture of belonging enriches learning, discovery, patient care, and service, and we value the broad range of experiences, perspectives, and talents that strengthen our mission.

JOB SUMMARY: The Financial Services Counselor serves as student/parent counselor in the student financial services department, assesses aid eligibility for applicants, and explains financing options and policies and procedures.

PRIMARY JOB RESPONSIBILITIESAdvises and counsels students, parents, agencies, and University staff on all aspects of financial aid programs (federal, state, university, private): policies, procedures, practices, office services, and document completion; processes applications/documents related to aid programs; processes emergency loans

Conducts workshops on the financial aid process; assists in aid eligibility assessment, funds disbursement, and aid reconciliation procedures

Serves as liaison for office functions, programs, and services, internal and external to the University; attends high school nights and special events; manages incoming calls, e-mail messages, and follow-up procedures applicable to assigned student groups

Reviews and updates award notifications; coordinates special condition applications; problem-solves for aid applicants; coordinates enrollment management and development financial aid and scholarship activities with admission counselors

Performs other duties as assigned KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of all aspects of scholarship/financial aid and billing programs, policies, procedures, and practices

Knowledge of federal, state, university, and private assistance programs and payment options

Interpersonal/human relations/communication/listening skills

Organizational/planning skills

Writing and editing skills

Counseling and financial aid eligibility assessment skills

Ability to adapt to work environment changes and relate to diverse populations

Ability to assess situations, prioritize needs and tasks, and to assist, counsel, and act accordingly

Ability to interpret verbal and written instructions

Ability to establish and maintain effective, team-oriented, working relationships

Ability to operate a personal computer and various software programsMINIMUM QUALIFICATIONS Bachelor’s degree required

One or more years of related work experience in a financial aid office, with experience in counseling and aid assessment

Full-Time Benefits:
Saint Louis University offers excellent full-time benefits including vacation and sick leave, health/dental/vision/life insurance, 403B retirement savings plan and match, tuition remission, employee assistance program, and wellness program.

Function Student Financial Services Scheduled Weekly

Hours:

40

Saint Louis University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. If accommodations are needed for completing the application and/or with the interviewing process, please email Human Resources at hr.