Director of Programs & Services

Department:
Programs & Operations

Primary

Location:

2 Cain Road, Salem, MA

Reports To:

Senior Director of Operations Employment Status:
Full-Time

FLSA Classification:
Exempt

Work Schedule:

Full-Time, with flexibility based on program needs

Programs Overseen:
Facility-Based Preschool, After-School, School Vacation Week, Summer Camp, and Special Programs

Position Summary

The Director of Programs & Services manages and leads school-year, school vacation week, summer, and special programs operated at Camp Fire North Shore facilities. This position provides direct leadership for preschool, the after-school program at 2 Cain Road, summer camp, and other facility-based programs as assigned.

Based primarily at the organization's 2 Cain Road location in Salem, Massachusetts, this position ensures that facility-based programs operate effectively, maintain high standards of safety and quality, and comply with applicable Massachusetts Department of Early Education and Care (EEC) requirements and Department of Public Health requirements for recreational camps for children, including applicable local Board of Health licensing.

The Director directly supervises facility-based program staff, including preschool staff, and collaborates with Human Resources, Finance, executive leadership, and the Senior Clinical Director and clinical team on staffing, programming, child support needs, compliance, enrollment, and family engagement. Clinical and inclusion services remain under clinical leadership.

This position requires a strong, hands-on leader who can balance strategic planning with daily operational responsibilities while promoting consistency, accountability, and continuous improvement across programs.

Essential Duties & Responsibilities
1. Program Leadership & Operational Oversight

• Provide direct leadership and operational oversight for preschool, the 2 Cain Road after-school program, school vacation week programming, summer camp, and other programs operated at Camp Fire North Shore facilities.
• Ensure consistent implementation of organizational policies, procedures, and program expectations.
• Oversee daily operations and provide direct guidance, supervision, and accountability for staff assigned to facility-based programs, including preschool teaching staff.
• Conduct regular program evaluations and site visits to assess quality, safety, and operational effectiveness.
• Identify areas requiring improvement and implement corrective action plans when necessary.
• Establish clear operational goals, expectations, and accountability measures.
• Collaborate with executive leadership to support organizational growth, program development, and long-term planning.
• Ensure adequate staffing, resources, and operational support across all assigned programs.

2. Staff Supervision, Leadership & Development

• Directly supervise assigned facility-based program personnel, including preschool lead and assistant teachers, camp leadership, and other designated staff.
• Provide coaching, mentoring, performance feedback, and professional development to facility-based program staff.
• Establish clear performance expectations and monitor employee accountability.
• Conduct regular supervisory meetings, performance evaluations, and program check-in.
• Partner with Human Resources regarding recruitment, onboarding, employee relations, performance concerns, and corrective action.
• Support staffing plans, employee scheduling, and appropriate coverage.
• Promote positive workplace communication, teamwork, and professional conduct.
• Ensure all facility-based staff follow organizational policies and established reporting procedures.

3. Regulatory Compliance, Licensing & Safety

• Ensure assigned programs comply with applicable Massachusetts Department of Early Education and Care (EEC) regulations, licensing standards, and organizational requirements.
• Ensure recreational summer camp operations comply with applicable Massachusetts Department of Public Health regulations, local Board of Health licensing requirements, inspections, and related health and safety standards.
• Collaborate with Human Resources to ensure employees maintain required qualifications, training, certifications, and background record checks.
• Monitor child supervision, attendance, authorized pickup, incident reporting, and emergency preparedness procedures.
• Conduct routine compliance reviews and support regulatory inspections.
• Ensure appropriate documentation and corrective action when compliance concerns are identified.
• Work with leadership to maintain safe,…