Transportation Services Office Leader

The Role

Bring your customer service skills to the Enterprise DMV as a transportation services office leader. In this exciting role, you will function as part of the leadership team and contribute to the positive team culture. You will assist a variety of customers and handle complex transactions. We provide the training you need to make decisions using vehicle laws, agency policies and regulations.

In addition, you will model the exceptional customer service we are known for.

Initial Posting Date

11/02/2026

Final date to receive applications

11/16/2026

Agency

Department of Transportation

Salary Range

$4,519 - $6,276

Position Type

Employee

Position Title

Transportation Services Office Leader

A Day In The Life

• Assist customers with vehicle registration and titling, interpreting, and applying applicable laws, rules, regulations and policies.
• Produce photo licenses, instruction permits and identification cards.
• Collaborate with customer service manager to prepare weekly schedule. Ensure essential counters and roles are adequately staffed.
• Review and verify the validity of applications, identification and supporting documents.
• Serve as the primary point of contact for complex transactions and customer situations.
• Provide oversight and assistance to team members to ensure smooth counter operations.
• Complete reports and maintain accurate records in alignment with established policies.
• Ensure the security of sensitive documents, inventory and funds received.
• Conduct driver license examinations and behind the wheel tests.
• Provide input to the customer service manager for performance appraisals.
• Monitor daily time keeping and verify accuracy of time sheets before submitting for approval.
• Serve as point of contact for facility maintenance and janitorial contracts.
• Work is performed in the La Grande office 2 days/week and in the Enterprise office 3 days/week.
• Travel in inclement weather conditions may be required.
• May be required to attend trainings outside the region that may involve overnight travel, after hours work and sitting or standing for extended periods of time.
• To request a copy of the position description, which includes all duties and working conditions, please email ODOTRecruitmentgon.gov.

What’s In It For You

• Work/life balance, 11 paid holidays a year, flexible work schedules, paid leave and so much more. Learn more about working at the Oregon Department of Transportation and the benefits we offer.
• Comprehensive and equitable base salary offer within the listed range. Through an equal pay assessment, we will determine the salary offer using the information you provide in your submitted application materials. Please ensure your application materials are detailed, accurate and reflect your skills, experience (paid and unpaid) and education as they relate to the position when applying.
• The salary range listed is the non-PERS monthly salary range. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%.
• Public Service Loan Forgiveness opportunity!

Minimum Qualifications

Four years of public contact/customer service experience which involved dealing with the public in-person or by phone providing information about services and programs. At least two years of this experience must involve explaining and interpreting rules, programs and procedures and explaining requirements and gaining compliance. AND Experience or training using computers to retrieve and input data. AND Three months experience collecting money and making change.

Completion of an associate's degree will substitute for one year of the public contact experience.

Special qualifications

Driving is an essential function of this position. You must have a valid US driver license and an acceptable…