Help Desk Specialist

Initial Posting Date:

11/03/2026

Final date to receive applications:

11/17/2026

Agency:

Legislative Administration Committee

Salary Range:

$4,681 - $7,019

Position Type:

Employee

Position Title:

Help Desk Specialist

Job Description:

Technology has never been more important for the Oregon State Legislature than it is today. Legislative Information Services continues to adapt to the current Capitol Building construction project, ensuring that Oregonians may continue to communicate with their Legislators, timely access to legislation, media services and other legislative systems. Doing so, takes a team of dedicated, diverse, and hard-working professionals committed to customer service.

Information Technology & Media Services (ITAMS) is recruiting a Session Helpdesk Specialist to support their mission. The Session Helpdesk Specialist serves as one of the first points of contact with the department. Helpdesk Specialists staff the ITAMS Helpdesk as scheduled and create support tickets for customers who contact the Helpdesk requiring assistance. This position also installs, configures, and troubleshoots hardware and software for desktop, notebook, personal tablets, and cell phones.

Assistance is provided over the phone, via remote assistance software, and in-person desktop support.

The Session Helpdesk Specialist works onsite at the Oregon State Capitol Building. Remote work is not available for this position.

This is a full-time, limited duration position beginning in December and is expected to last no later than June 27, 2027, but could end sooner dependent on the conclusion of the 2027 legislative session.

WHAT WE ARE LOOKING FOR:

• Microsoft 365 applications.
• Microsoft TEAMS and One Drive.
• Windows 11 operating system, including configuration, registry, driver installation, operations, and troubleshooting.
• Personal computer and printer troubleshooting, repair, and maintenance.
• Software and hardware diagnostic tools and troubleshooting techniques.
• Methods to communicate effectively with users with varying degrees of technical expertise to diagnose problems and work through solutions.
• Methods to effectively communicate technical and functional information in both written and verbal form, sometimes under time sensitive conditions.

HOW TO QUALIFY:

Your application and resume must demonstrate:

• Associates’ Degree or 2 Years of College and 1 year of relevant experience.
• An equivalent combination of education and experience sufficient to demonstrate ability to perform the duties of the position may be considered.

WHY THE OREGON STATE LEGISLATURE?

• Work/life balance - paid leave and a competitive benefits package.
• We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year.
• Collaborative work environment with a team of bright, hardworking, and fun individuals.
• Opportunities for professional development to expand your breadth and depth of knowledge.
• Support the creation of public policy and watch as history unfolds for the State of Oregon as ideas become crafted into policies and laws.
• The Legislative Branch is made up of 7 small-medium state agencies where you can really get to know your co-workers.

SPECIAL INFORMATION:

• Oregon state government provides qualifying veterans and disabled veterans with preference in employment in accordance with ORS 408.225, 408.230, and 408.235.If you are requesting veterans’ preference, you may receive an additional questionnaire in your Workday account. In order to ensure your privacy, we are asking that you complete the Veterans’ Questionnaire and attach your qualifying military documents at that time. This questionnaire will be sent to your Workday accountafteryou submit your application.
  
  We ask that you complete the questionnaire before…