Technology Workforce Management Analyst

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

The Analyst III, Business Systems leads internal resource management & capacity planning activities for ADUSA IT resources across an assigned departmental project portfolio, under the IT Workforce Management team. The role is responsible for monitoring and maintaining resource allocation health for an assigned department, flagging over/under-allocations, providing capacity forecast, and identifying resource options for unnamed roles. Working across an assigned set of IT departments and project portfolio, the role partners with Resource Managers, Project Managers, and the Vendor Management Office to manage resources, review allocations, and mitigate resource conflicts.

Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days.

Our core office location is Salisbury, NC.

Applicants must be currently authorized to work in the United States on a full-time basis.

• Partner with department and project managers to provide and maintain 13-week rolling resource plans; identify variance patterns, resolve and mitigate resource conflicts across assigned portfolio.
• Own day-to-day resource allocation tracking for assigned project portfolio, supporting both internal FTE and contractor demand.
• Review and manage external labor usage in accordance with strategic and financial targets and objectives.
• Monitor and govern total allocation: operational + project demand combined to ensure balance is in alignment with forecasted targets; flag any individual over/under committed across both
• Maintain and update allocations in system; flag soft bookings, unauthorized changes, and missing and/or unassigned entries.
• Produce weekly capacity snapshots: actuals vs. forecast for assigned domains; elevate persistent over-allocation patterns to Manager, Workforce Management
• Facilitate resource assignment for new project intake - assess capacity feasibility; map cross-functional dependencies (Architecture, QA, Security) at planning.
• Keep the workforce view current through joiner, mover, and leaver updates from RMs, and prepare capacity-based analysis supporting WM review of new-hire, contractor, and backfill requests.
• Deliver persona-based training and guidance to RMs and PMs on PPM system standards, resource planning, and time-entry guidelines.

• Partner with department and project managers to provide and maintain 13-week rolling resource plans; identify variance patterns, resolve and mitigate resource conflicts across assigned portfolio.
• Own day-to-day resource allocation tracking for assigned project portfolio, supporting both internal FTE and contractor demand.
• Review and manage external labor usage in accordance with strategic and financial targets and objectives.
• Monitor and govern total allocation: operational + project demand combined to ensure balance is in alignment with forecasted targets; flag any individual over/under committed across both
• Maintain and update allocations in system; flag soft bookings, unauthorized changes, and missing and/or unassigned entries.
• Produce weekly capacity snapshots: actuals vs. forecast for assigned domains; elevate persistent over-allocation patterns to Manager, Workforce Management
• Facilitate resource assignment for new project intake - assess capacity feasibility; map cross-functional dependencies (Architecture, QA, Security) at planning.
• Keep the workforce view current through joiner, mover, and leaver updates from RMs, and prepare capacity-based analysis supporting WM review of new-hire, contractor, and backfill requests.
• Deliver persona-based training and guidance to RMs and PMs on PPM system standards, resource planning, and time-entry guidelines.

Qualifications:

• Bachelor's degree or equivalent years of work experience.
• 3+ years in systems analysis or related tech focused analytical work.
• Strong analytical thinking and documentation skills.
• Advanced Microsoft Excel skills, along with data analysis and reporting experience
• Strong presentation and communication skills.

Preferred Qualifications:

• Power BI experience
• Clarity PPM…