Business Analyst

Job Title: Business Analyst

Company: Fexco Property Services

Location: Salisbury / Hybrid

Type of Employment: Permanent, Full-time

About this role:

We're looking for a hands-on, proactive Business Analyst with the skills and experience to bring clarity to complexity, ask insightful questions, and drive change from discovery through to delivery.

In this role, you'll join a newly established transformation team, working closely with colleagues across the business to understand current processes, gather requirements, and identify opportunities for improvement.

You'll play a key role in turning ideas into clear, actionable solutions that create value for both the business and our customers.

Some responsibilities and goals you'll own:

• Elicit and Define Business Requirements

Conduct workshops, interviews, focus groups, and document analysis to gather business needs. Translate findings into detailed requirement backlogs and clear specifications.

• Cross-Functional Collaboration

Partner with IT and other teams to design and implement solutions that align with business objectives. Support project delivery through implementation, testing, and stakeholder engagement.

• Capability Building

Champion best practices in process design, change management, and continuous improvement across the organisation.

Must have skills:

• A bachelor's degree in a relevant field and a minimum of 5 years' experience as a Business Analyst or in a similar role.
• Strong analytical and problem-solving skills, with a systems thinking mindset.
• Proficiency with modelling tools (e.g., Visio preferred) and business analysis techniques.
• Excellent communication and stakeholder management skills.
• Solid understanding of project management principles.
• Ability to work independently and collaboratively within cross-functional teams.

Desirable:

• Experience in the property sector (preferred but not essential).
• Familiarity with tools such as customer journey mapping software, service blueprints, and data visualisation platforms (e.g., Power BI, Tableau).
• Understanding of data modelling and entity relationship diagrams.
• Knowledge of taxonomy, schemas, and risk management frameworks.
• Interest in emerging technologies such as AI and automation.

Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.

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