Senior Service Advisor

Location:

Salisbury Area

Salary: £30k basic, £34k OTE uncapped

Hours: 42.5 hrs per week (Mon‑Fri; Saturday on rota)

Driving licence required.

• Serve as the primary point of contact for customers, ensuring professionalism and care in every interaction.
• Drive service profitability through expert communication, accurate documentation, and proactive upselling of products and services.
• Mentor and motivate the service team to meet departmental targets and maintain high standards across all touchpoints.
• Collaborate closely with the workshop, parts, and sales teams to ensure smooth internal processes and deliver an exceptional end‑to‑end customer experience.

• Strong communicator in person and over the phone, calm and professional manner.
• Organised, confident, and thrive in a fast‑paced, customer‑focused environment.
• Comfortable using computer systems, managing busy workloads, and supporting others to succeed.
• Experience in the motor trade and a passion for delivering exceptional customer service.

We are an equal‑opportunity employer. We will NEVER send your CV anywhere without your permission.