Customer Experience Adviser

We're seeking a dynamic and customer-focused Customer Experience Adviser to be the welcoming face of our team.
In this role, you'll be the first point of contact for participants and stakeholders, providing a welcoming and efficient service both in person and over the phone. You'll play a key part in supporting individuals on their journey to sustainable employment, while ensuring smooth programme transitions and delivering exceptional customer service. You'll facilitate warm handovers from Jobcentre Plus, and completing all necessary start-up administration such as identification checks and initial assessments.

You'll also support Employment Advisers during periods of absence, organise and deliver job search activities including CV preparation and application support, and build strong relationships with local employers to assist with recruitment events and vacancy campaigns. Additionally, you'll provide ongoing support to participants in work, deliver high-quality administrative support by managing office supplies and maintaining a professional office environment, and handle petty cash payments accurately.

We're looking for someone with proven experience in customer service and administration, ideally within employability, recruitment, or HR. You'll have excellent communication and interpersonal skills, with the ability to build positive relationships, alongside strong organisational skills and attention to detail in a fast-paced environment. IT literacy is essential, including proficiency in MS Office and digital platforms such as Microsoft Teams.

In return for your dedication, knowledge, and commitment, we're offering a competitive salary of £27,000 p.a. with these great benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• 2 Volunteer Days
• Company Pension Scheme - 5% Employee 5% Employer
• Health Insurance Allowance
• Employer Paid Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual Pay Review
• Enhanced Maternity/Adoption and Paternity Pay Arrangements
• Free access to Benefit Hub - an online portal with access to a wide range of retail discounts, Life Assurance, Cycle to Work Scheme, Tax Saver Commuter Tickets
• Refer a Friend Scheme

Interested? There's an easy to apply route below to upload your CV!
If you need any further information, talk to our experienced Internal Recruitment Team on .
Seetec Group is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our Employee Owners. People are at the front, centre and heart of every service we provide and each decision we make.
What it means to be employee-owned. What our people say.

Location:

Salisbury

Hours:

37 hours a week. Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm

Closing Date: 5 January 2026

• Promote the Employability programme positively to ensure potential participants have full understanding of the programme and its benefit to them
• Act as first point of contact for customer enquiries, both by telephone and face-to-face, delivering a professional and welcoming service.
• Support Employment Advisers during periods of annual leave, including covering stakeholder meetings and ensuring continuity of service for participants.
• Meet, and strive to exceed personal performance targets (Key Performance) Indicators and Customer Service Standards whilst ensuring quality and compliance standards are achieved.
• Conduct welcome/introduction meetings for small groups or individuals (mandatory and voluntary), either face to face or via phone or video call, gathering identification evidence and completing all necessary start administration requirements for DWP
• Working with the operational colleagues to facilitate the smooth transition from 'warm handover' stage to programme start
• Complete the pre-referral process (warm handover meeting) including checking suitability for the programme and liaise with Job Centre staff for referral sign-off
• Undertake initial assessments with customers, identifying potential barriers restricting the Participant moving into employment,…