Service Advisor

Job Description

Service Advisor needed in the Salisbury area of Wiltshire.

We are working with a Motor Garage who are actively looking for a Service Advisor to join their friendly team. Dorchester area of Dorset.

Total hours per week: 47.5

Hours of work: 8:00 – 18:30 Monday to Friday and Saturdays on a rota basis will be required.

Basic: £28,000 per annum with uncapped bonus, OTE £34,000

• Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
• Advise on estimated costs of repairs and work to be undertaken
• Sell additional products as appropriate to customers’ needs
• Advise on timescales and collection arrangements
• Produce job cards on in-house computer system
• Update customer and vehicle records
• Document all warranty work in accordance with manufacturer policy
• Preparation and completion of invoices

• Some experience working as a Service Advisor within a motor garage – can be either passenger cars / commercial / HGV / LCV environment
• Full driving licence
  
  Excellent communication skills
  
  Excellent Customer Service skills

  As a Service Advisor you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.

  In particular my client is looking for some one with strong customer service skills who has excellent customer rapport and can deliver great CSI results, along with being confident with up-sell opportunities.