Senior Service Advisor

Senior Service Advisor

Franchised Motor Dealership - Salisbury area

Location:

Salisbury Area

Salary: £30k basic, £34k OTE uncapped

Driving Licence

Required:

Yes

Work schedule:

Monday to Friday;
Saturday on rota

42.5hrs per week

As a Senior Service Advisor, you'll be a key point of contact for our customers, ensuring every interaction is handled with professionalism, efficiency, and care. You'll lead by example, helping to drive service profitability through expert communication, accurate documentation, and a proactive approach to upselling additional products and services. Supporting the Aftersales Manager, you'll also play an important role in mentoring and motivating the service team to meet departmental targets and maintain high standards across all touchpoints.

Working closely with the workshop, parts, and sales teams, you'll ensure smooth internal processes and deliver an exceptional end-to-end customer experience.

We're looking for someone who's confident, organized, thrives in a fast-paced, customer-focused environment and passionate about delivering exceptional customer service. You'll need to be a strong communicator, both in person and over the phone, with a calm and professional manner. You'll also be comfortable using computer systems, managing busy workload...