Generator Engineer; CHP

Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent

As a field service engineer in the EP Team you will be tasked with responding to customer’s field repair and service requests diagnosing and providing comprehensive detail about the nature the problem to the customer and Finning to create a quote as per the request of the customer within a cost and time effective manner. Working within Finning’s industry leading field service department, and for the largest CAT dealer in the UK and Ireland, you will be at the forefront of the companies on site diagnostic and repair capabilities for Caterpillar products such as the maintenance and repair of Diesel and Gas powered generators.

• Salary £47,100 - £52,800
• 25 days holiday (purchase up to 5 extra days holiday)
• Annual Bonus
• Annual Tool Allowance
• Healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents)
• Access to company share scheme
• Up to 7% pension (matched by company)
• Refer a friend bonus
• Employee reward platform (retails discounts and other employee rewards)
• Life insurance
• Laptop and phone and van
• Industry leading CAT product training
• Overtime

Additionally, you will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to work with your charity of choice, and length of service & recognition awards.

• Provide an estimate of arrival time at customer’s site in response to service request based on the job instructions from Branch giving details of customer location, machine, contact name and nature of problem and current work situation.
• Contact customer’s site management in order to register arrival and presence on site and ensure knowledge of customer procedures so as to adhere to site requirements.
• Diagnose the likely cause of reported equipment problems, in discussion with customer operators/supervisors and using specialised equipment, in order to provide the customer with an information for the work required. Provide a comprehensive detail to allow Finning to construct a quote as requested by the customer.
• Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re-visit can be agreed with customer.
• Undertake repair and service work on the machine to the agreed work plan, removing and despatching components for specialist attention and re-installing the original or replacement, to bring the machine up to the required standards.

• Identify the minimum skills that are required of the job or position (not the employee) to perform the job successfully and competently.
• Work autonomously on own initiative and also well as part of a team
• Strong communication & interpersonal skills and ability to build positive relationships across all levels of the business.
• Motivated and dynamic self-starter
• Strong planning and organisational skills with the ability to work in high‑pressured situations and to tight deadlines.
• Effective problem solver with strong analytical skills

• Undertake a local site risk assessment prior to commencing service work
• preparing an appropriate method statement in line with standard situation procedures and principles, or discuss rectification of site circumstances with customer and/or Finning supervisor so that all work is carried out in accordance with health and safety requirements.
• Inspect and test completed machine to ensure unit is operating to expected performance levels, reporting any further defects or suspect conditions to the customer to support the ongoing operational effectiveness of the machine.
• Finish the service reports and warranty documentation to enable the correct and timely charging of the customer and suppliers. Ensure compliance with all Health and Safety policies and procedures.

• Identify the minimum levels of education and experience required to competently perform the job. These…