Team Manager

Salary £32000 per year / 40 hours per week,

Location:

Salisbury.

Purpose of the position – It is a role of providing practical support, leadership and management to support the registered operations manager in maintaining quality and compliant services in line with CQC.

The role expects a high level of autonomy, initiative and responsibility from the post holder. It is a role which requires flexible working whereby the post holder would be expected to flex their working hours between the office and supporting people we support when required.

• The Team Manager will meet regularly with people we support and their teams to ensure safe and effective management of each of their services.
• The Team Manager will assist in setting up new packages of support and will meet with new people and their representatives to assist in developing a transition plan that they will take the lead in implementing alongside the operations manager.
• The Team Manager will assist the team to think creatively about all aspects of the Individuals plan and their life by challenging and encouraging them to consider alternative and new ways of thinking and providing support.
• The Team Manager will ask the appropriate teams &/or people (internal or external) to assist them to participate in person centred planning opportunities if the customer being supported wants to change aspects of their life or service.
• The Team Manager will assist the team in problem solving around each person being supported, whenever this is required.
• The Team Manager will be responsible for the development and creation of Individual Support Plans, Risk assessments and Working Policies alongside the Team Leader.
• The Team Manager has a responsibility to organise, attend meetings and reviews for people, communicate, and meet with others involved in their support, i.e. Care Team Leader, CLDT.
• The Team Manager will work with people and deliver direct support as required including overnight and weekends where this is necessary.
• The Team Manager will be required to develop and implement rotas for the services whilst maintaining oversight and approval of annual leave requests, training and sickness.
• The Team Manager will explore, with the Individual and support team, opportunities for accommodation, work opportunities, friendships & hobbies.
• To support the development of close community connections for the people receiving support.
• The Team manager would be expected to be able to address complaints and grievances promptly conducting any fact finding meetings and investigations in line with policies where required. Providing the registered operational manager with updates and outcomes.
• The Team Manager will be responsible for co‑ordinating the recruitment and introduction of the persons individual support team.
• To support Team Leaders and the Registered Operations Manager with any other people who receive iDirect services where required.
• To be On Call 24/7 on a rota basis.

• To provide direct line management support to the Team Leader and any other supports staff when required within the services you are responsible for.
• To provide regular supervision as agreed as per policy & procedures.
• To ensure Team Leaders complete and submit weekly updates of people receiving support to their relatives [where appropriate] and key stakeholders.
• To identify the training and support needs of the teams supporting people and act as a facilitator to identify these needs and enable appropriate training to be arranged and carried out.
• To coordinate, facilitate be available to attend monthly team meetings and as negotiated with the team.
• Be responsible, in partnership with the recruitment lead and Registered Operations Manager, for the recruitment of the support staff who will form part of the people’s team.
• In the absence of leadership within the team, or close to the person the Team Manager will be required to delegate responsibilities to other members of the team. They will inform the customer and the team of the temporary arrangements for responsibility and decision‐making and oversee the delegated responsibilities.
• The Team Manager may be involved…