Customer Experience Team Leader

CUSTOMER EXPERIENCE TEAM LEADER

Location:

SALISBURY - OFFICE BASED

Salary: £40,000

Get Recruited is recruiting on behalf of a fast‑growing, customer‑focused business who are looking for a Customer Experience Team Leader to join their team. This role does require you to work weekends, this is a Thursday to Monday role.

This is a great opportunity for someone from a Team Leader, Apprenticeship Programme Manager, Customer Experience Team Leader, Program Manager, Apprenticeship Manager or similar.

• Provide day‑to‑day guidance, mentoring, and performance management for apprentices.
• Plan and coordinate apprentice rotas to meet service and operational demands.
• Hold regular one‑to‑one meetings with apprentices to review progress and set development goals.
• Lead by example, upholding high standards of service, safety, and professionalism at all times.
• Ensure operational processes are followed accurately and continuously reviewed for improvement.
• Oversee the upkeep and distribution of uniforms, equipment, and training resources.
• Promote an exceptional customer experience across all stages of the apprentice journey.
• Supervise and coordinate a team of flexible staff members working across various operational needs.
• Manage scheduling, communication, and day‑to‑day support to ensure smooth service delivery.

• Must have strong people management experience.
• Strong leadership, communication and organisation skills.
• Understanding of how training plans or learning pathways are designed and delivered, and the ability to review and improve training content or processes.

We are an equal opportunities employer and we never charge candidates a fee for our services.

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