Pre-Sales Engineer EMEA

About the role

Incode is a leading provider of identity solutions, helping organizations authenticate and verify identities to reduce fraud and enable trusted digital experiences. As a Senior Pre-Sales Engineer for the EMEA region, you will be the technical backbone of customer-facing efforts, owning issues from first report to resolution and supporting POCs, pilots, and implementations.

What you'll do

• Own customer issues from report to resolution and perform root cause analysis
• Triaging, debugging, and coordinating with engineers to mitigate incidents
• Research, diagnose, and troubleshoot issues during POCs, pilots, and production
• Assist with training for POCs and implementations alongside Delivery / Project Managers
• Contribute to internal and external knowledge bases
• Advocate for customers and uphold high standards of service and technical excellence

What they're looking for

• Bachelor's degree in Computer Science or related field
• Minimum 3 years of experience in similar roles, ideally in enterprise SaaS
• Proficiency in English and strong communication skills
• Experience with APIs, SDKs, cloud computing, and HTTP JSON services
• Familiarity with mobile app development and frameworks, and web/mobile SDK integration
• Proven ability to work cross-functionally and manage multiple priorities in a fast-paced environment

For applicants in Nigeria

• The listing states eligibility for EMEA; it does not specify Nigeria in particular. Confirm eligibility before applying.
• Timezone expectations are not specified beyond EMEA; confirm during interview if needed.
• The listing does not state whether the role is contractor or employee. Confirm during interview.
• Pay currency or range is not stated. Confirm during interview.
• Visa or work-authorization notes are not stated. Confirm during interview.