Specialist - Participant Success Coach

Position: Specialist - Participant Success Coach FT
Work for GOOD at Goodwill Do you want to make a difference in your community while earning a paycheck?

Would you like to help your community and environment every day that you come to work?

Looking for a job that provides meaning as well as personal and professional development?

Goodwill San Antonio is one of the largest and most dynamic social enterprises in San Antonio.

We are an entrepreneurial non-profit that provides employees the opportunity to innovate, grow and discover new skills, while generating revenue that funds both employee and community programs.

We are a diverse and inclusive organization founded and focused on Fighting Poverty and Creating Opportunity. We specialize in facilitating personal and professional growth for our employees, particularly those who may have experienced barriers to successful employment in the past.

We strive to maximize the value of each employee’s work and each donor’s donation to benefit our community and environment. Without Goodwill in our community, millions of pounds of perfectly usable items would be harming the environment in landfills. Instead, Goodwill employees are fueling a robust economy by recirculating used goods.

Our Good Careers Academy and Good Careers Centers Help Change Lives through the Power of Work as well by delivering education and meaningful job placement.

Explore careers with Goodwill in retail, production, warehouse, logistics, contact center customer service, career services, technology, document imaging, grounds maintenance, janitorial and facilities maintenance. Goodwill regularly partners with local, state and federal government agencies to provide additional diverse career opportunities.

We prefer to promote from within. Your growth and advancement is our priority.

Achieve your potential at Goodwill and beyond through our personal and professional skills development programs, supportive health and well-being benefits, competitive base and bonus pay, savings plans, personal financial education, store purchase discounts, paid time off, leadership development, tuition reimbursement and more.

Change Lives. Make a Difference.

Discover Purpose. Apply today .POSITION SUMMARY: The Specialist – Participant Success Coach is responsible for assisting Goodwill Industries of San Antonio participants with fostering a healthy and positive approach to personal challenges by offering basic need assistance, case management, support, guidance, and coaching in areas such as personal relations, self-esteem, finances, public assistance, childcare, health, career, education/training, and personal success. The objective of this role is engagement with the participant to remove barriers to success in completing Goodwill program(s) and achieving defined career training and employment goals.

After a thorough assessment, a success coach and participant work to develop SMART goals and associated plan of action. Through this participant-lead process, the Specialist – Participant Success Coach challenges growth, provides support, expands possibilities, and empowers the participant to build resilience to achieve long-term success and contributes to the overall Goodwill mission to Help Change Lives through the Power of Work.

ESSENTIAL DUTIES AND RESPONSIBILITIES Upholds and models Goodwill's mission, core values, and servant leadership philosophy.

Oversee assigned caseload of participants from intake to goals completion.

Conduct & interpret needs assessments for development of appropriate service plan.

Assist clients in setting personal and career goals and developing action plans for success.

Conduct short-term solution focused sessions to help participants move towards goal completion. Working with participants can span from a couple of weeks to months.

Prov…