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Senior Enterprise AI Adoption Architect

Listing for: Zendesk, Inc.
Full Time position Listed on 2026-11-08
Job specializations:
  • IT/Tech
    AI Business & Operations, IT Consultant
Salary/Wage Range or Industry Benchmark: 210000 - 320000 USD Yearly USD 210000.00 320000.00 YEAR

Job Description & How to Apply Below

Zendesk, Inc. seeks a Principal Customer Architect to guide enterprise AI-enabled adoption of Zendesk’s AI Resolution Platform. You will craft adoption roadmaps, align stakeholders, and coordinate specialists to translate customer goals into measurable outcomes.

The role emphasizes structured discovery, repeatable playbooks, and scalable pilots while maintaining strong business language for executives. You will lead pilots, scope proofs of concept, and ensure successful production adoption with

Our organisation is growing, and we are hiring a Senior Enterprise AI Adoption Architect in CA, United States.

This is a Full Time role.

The position is based in CA, United States.

This opportunity is part of our work in IT & Technology.

The advertised compensation is 210..

We aim to respond to suitable candidates as soon as possible.

Full responsibilities and requirements are described in the listing above.

Position Requirements

10+ Years work experience
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