Sotho Speaking Customer Service Advisor

Overview

Our client based in Sandton is seeking a Sotho Speaking Customer Service Advisor
.

The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. The role involves speaking directly with clients via an inbound line and providing responses to general contract and transactional inquiries.

• Answer calls and respond to customer requests
• Provide customers with product and service information
• Identify, research, and resolve customer issues using the in-house operating system
• Complete call logs and reports
• Assist irate members and escalate when required to senior agents/team leader
• Ensure own productivity levels are maintained and quality standards are met at all times
• Perform daily administrative functions and accurately capture required information to various CRM systems
• Adhere to and support company policies and practices
• Ensure that cases are reviewed and actioned
• Monitor Average Handling Time in line with standards
• Adhere to work schedule/occupancy and monitor workflow
• Ensure that SLA is adhered to and cases are completed in agreed SLA times
• Maintain customer quality according to set standards and business process
• Ensure full compliance to business process, legislation and standard operating procedures
• Communicate effectively with all levels in the organisation (verbal and written)
• Be solution-driven with excellent problem-solving and accuracy skills
• Self-starter, motivated, takes initiative and can work independently
• Confident in operating in a dynamic environment with flexibility and agility
• Ability to adapt to different situations (adaptive thinking) and work in a team
• Prioritise deliverables and manage workload with good organisational skills

• Passed Grade 12
• Fluent in Sotho (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Available immediately
• Fixed Term Contract
• Own transport (Advantage)

• The salary is R9,000
• Monday to Friday 08:00 to 17:00

Sandton

Should you wish to apply for the position, please apply directly via this job board and ensure you quote reference number LRW
88YW
6 in the subject heading or email body.

Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed to maintaining diversity in its appointments. Surgo (Pty) Ltd therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, if you do not receive feedback within three months of submission, you can assume your application was unsuccessful and you are encouraged to reapply.

Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email

Required Skills: Disabilities Legislation, Business Process, Load, Healthcare, Salary, LTD, Insurance, MS Office, Administration, Research, Email, Customer Service, Business English