SD-WAN Data Analyst

You will be responsible to manage the data being generated by the tools and determining a meaningful approach to the assessment of this data. A thorough approach to the aggregation of the data from the various clients and the establishment of patterns and trends to be able to enhance the SD-WAN (Software-Defined Networking) service being delivered. This will require a thorough interaction with the deployment and support team to identify items that could enhance the service quality.

Key Roles and Responsibilities:

· Develop a detailed understanding of the data being collected by the tools in use

· Develop mechanisms to aggregate data from disparate systems to identify meaningful patterns

· Work with the technical teams to match issues with identified trends

· Develop dashboard views for client’s, support teams and technical specialists

· Develop automated reports

· You will be required to understand our operating principles; make them the guidelines for how you do your job

· Own the customer experience - think and act in ways that put our customers first and make them promoters of our products and services

· Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences

· Win as a team - make big things happen by working together and being open to new ideas

· Drive efficiencies, results and growth

· Respect and promote inclusion & diversity

· Do what's right for each other, our customers, investors and our communities

· Back up your team members where required

· Don't let anyone have to fix or complete work that you are responsible for

Knowledge, Skills and Attributes:

· Ability to work closely with clients (internal) focusing on solving client needs

· Passionate about statistics and achieving results

· Good knowledge of statistical concepts

· Good problem solving and analytical skills along with strong organisational and research skills

· Ability to work under pressure

· Ability to handle a diverse range of people and interact with all levels of employees and management

· Ability to identify trends, business opportunities, etc

· Good awareness of critical business issues and priorities (able to listen)

· Self-directed, highly organised and able to independently coordinate multiple assignments

Academic Qualifications and Certifications:

· A qualification (certificate/degree/diploma) in statistics, computer science, data science or analytics or related field

Required Experience:

· Demonstrated technical experience using programs to extract, analyse and manipulate data from a variety of disparate data sources and systems

· Demonstrable experience in a data analytics or business intelligence role working with databases, e.g. Oracle, MySQL, MS

· Basic understanding of SD-WAN preferred

· Demonstrated reporting and analytical experience using BI tools or any other tools of preference

· Solid experience in developing queries and reports based on user requirements

· Must be prepared to work flexible hours dependent on key project deliverables