Operations Manager

Role

Purpose:

The Assistant Operations Manager will partner with our leadership team to ensure seamless day-to-day operations of our coffee shop portfolio. You'll focus on driving consistency, efficiency, and high standards of customer service and product quality across our SA locations.

Key Responsibilities

1. Operational Support:
Assist in overseeing daily operations of multiple coffee shops, ensuring alignment with company standards.

2. Team Leadership:
Support management of barista teams, fostering a culture of excellence and passion for coffee in SA’s urban environments.

3. Quality Control:
Monitor beverage and food quality, ensuring adherence to our specialty coffee protocols.

4. Inventory & Supply Chain:
Help manage inventory processes, supplier relationships relevant for SA operations.

5. Customer

Experience:

Drive initiatives enhancing customer satisfaction in our Cape Town, Johannesburg, and other SA locations.

6. Compliance:
Assist in ensuring compliance with health, safety, labour regulations pertinent to SA coffee shop operations.

7. Reporting & Analysis:
Support operational reporting, contributing to data-driven decisions for SA business.

8. Training & Development:
Contribute to training programs for staff development fitting our SA coffee shop teams.

9. Problem Solving:
Provide hands-on support addressing operational challenges across locations.

Requirements

- Experience:

Minimum 2-3 years' experience in hospitality/coffee shop operations, preferably in SA or similar markets.

- Coffee Passion:
Enthusiasm for specialty coffee aligning with our brand ethos.

- Leadership

Skills:

Ability to motivate teams in fast-paced SA urban coffee environments.

- Organizational

Skills:

Strong planning, multitasking abilities fitting dynamic coffee shop ops.

- Communication:
Excellent communication skills for SA multicultural teams and customers.

- Problem-Solving:
Aptitude for addressing operational issues pragmatically