Classroom Technology Specialist

Job : 89756

Location: UCSB Campus

Full/Part Time: Full Time

Position Number:

Payroll

Title:

BUS TCHL SUPP ANL 2 TX (007359)

Job Code: 007359

Job Open Date: 10/30/26

Application Review Begins: 11/16/26

Department Code (Name): INSTRUCTIONAL DEVELOPMENT (INST)

Percentage of Time: 100

Union Code (Name): TX-Technical Professionals

Employee Class (Appointment Type): Staff:
Career

FLSA Status: Non-Exempt

Classified Indicator Description (Personnel Program): PSS

Salary Grade: STEPS

Pay Rate/Range: The budgeted salary range that the University reasonably expects to pay for this position is $34.29 to $37.72/hour. Salary offers are determined based on final candidate qualifications and experience; the budget for the position; and the application of fair, equitable, and consistent pay practices at the University. The full salary range for this position is $33.51 to $57.78/hour.

Work Location: Kerr Hall - 1150

Working Days and

Hours:

Monday - Friday 8:00 am - 5:00 pm

Benefits Eligibility: Full Benefits

Type of Remote or Hybrid Work Arrangement, if applicable: No

Department Marketing Statement: Instructional Development, part of Academic Affairs Information Technology (AAIT), supports the university's academic and instructional mission by delivering reliable and integrated technology services that enhance teaching, learning, and academic administration. As a service organization, AAIT provides technology support for General Assignment classrooms, departmental classrooms, and computer labs, along with campus-wide instructional technologies, audio-visual, and video production. AAIT also supports the technology needs of senior campus leadership, Academic Affairs offices, the Academic Senate, and core academic administrative systems.

Working in collaboration with campus IT partners and units, AAIT ensures that faculty, staff, and students have access to dependable technologies and services that support diverse disciplines, teaching approaches, and learning environments.

Benefits of Belonging: Working at UC means being part of this vibrant institution that shines a light on what is possible. People make UC great, and UC recognizes your contributions by making this a great place to work. Excellent retirement and health are just one of the rewards. Learn more about the benefits of working at UC

Brief Summary of

Job Duties:

Operating under the supervision of the Assistant Manager, the Classroom Technology Specialist works as part of a unified team alongside the Classroom A/V Services (CAVS) Manager and Director of Instructional Support to provide dedicated technical instructional support across approximately 275 instructional spaces. The position provides timely, on-the-ground real-time troubleshooting for computer, audio, and video systems to ensure seamless in-person and hybrid instruction for faculty, staff, and students.

This position is also responsible for the selection, maintenance, deployment, and support of all lab software, ensuring reliable operations of more than 500 campus workstations. Responsibilities include identifying hardware and software needs, analyzing licensing requirements and configuration specifications, and conducting rigorous quality control testing to ensure systems are stable, secure, and fully operational prior to campus deployment. In addition, this position manages the Tier 1 and Tier 2 technical support ticket queues, creates internal technical documentation, and coordinates with student staff to execute large-scale software deployments.

Through regular interaction with faculty during daily operations, the position provides valuable feedback to the CAVS management team, helping to drive future technology upgrades and continuous process improvements.

• Bachelor's Degree required in a related area and / or equivalent experience / training.
• 3+ years Experience working and communicating technical and non-technical information in a clear and concise manner to users at various levels with a wide range of experience.
• 1+ years Supporting higher education A/V technologies
• 1+ years Supporting software installation and troubleshooting
• Evidence of a strong customer service focus.
• Proven track record of problem solving skills.

• Self-motivated with a history of working effectively as an individual and as part of a team.
• Broad knowledge of current IT-related products and services, including software and hardware.

• Occasional evening, weekend, and holiday…