Data Center Technician L2; Day Shift

Position: Data Center Technician L2 (Day Shift)
Data Center Technician II – Day Shift

Company: Milestone Technologies, Inc.

Location: Santa Clara, CA

Position Type: Full-Time

Work Environment: Onsite – Data Center Operations

Schedule: Day Shift with On-Call Rotation

Description

Milestone Technologies is seeking an experienced Data Center Technician II to provide full-time, onsite support for day-to-day data center operations, hardware maintenance, and technical support activities at a customer facility in Santa Clara, California. This position is assigned to the Day Shift and does not offer remote or hybrid work arrangements.

The Data Center Technician II will be responsible for installing, maintaining, troubleshooting, and repairing compute and network infrastructure, with a primary focus on Apple Silicon-based hardware, including Mac Mini and Mac Studio systems, and associated networking equipment. Responsibilities include hardware break-fix, rack and stack deployments, structured cabling, IT asset management, equipment lifecycle support, and incident response.

The technician will collaborate with customer stakeholders, IT support, software engineering, network engineering, and other cross-functional teams to maintain infrastructure availability, operational efficiency, and service quality. All activities will be performed in accordance with established Standard Operating Procedures (SOPs), change management processes, and customer-defined safety and security policies.

The ideal candidate will have practical experience supporting production data center environments, strong hardware troubleshooting capabilities, and working knowledge of Apple Silicon hardware and networking technologies. Prior professional experience specifically supporting Apple Silicon infrastructure in a data center is preferred but not required, provided the candidate demonstrates the necessary technical knowledge and transferable experience.

This position requires participation in a scheduled on-call rotation, including the ability to acknowledge an on-call notification within fifteen (15) minutes and physically arrive onsite at the assigned Santa Clara data center within sixty (60) minutes of the initial notification.

Key Responsibilities Data Center Hardware Operations

• Install, maintain, troubleshoot, and replace Apple Silicon-based compute hardware, including Mac Mini and Mac Studio systems, and associated network infrastructure.
• Perform hardware diagnostics, component replacement, and break-fix activities involving compute systems, switches, routers, storage devices, and related equipment.
• Support rack and stack deployments, equipment installations, decommissions, hardware refreshes, and infrastructure upgrades.
• Install, modify, and maintain custom hardware mounts, harnesses, cooling components, power connections, and associated cabling.
• Perform Layer 1 network troubleshooting, including physical connectivity, cable testing, port validation, and hardware fault isolation.
• Support initial configuration, provisioning, and troubleshooting of network devices, including basic command-line interface (CLI) operations.
• Perform routine power and environmental checks, identifying and escalating potential issues involving power distribution, cooling, temperature, and equipment conditions.
• Support preventative maintenance activities and scheduled infrastructure changes in accordance with approved procedures.
• Assist with operating system provisioning, reprovisioning, and hardware initialization activities as directed.

Incident Management and Technical Support

• Monitor and respond to hardware alerts, incidents, service requests, and operational issues using customer-designated ticketing and monitoring systems.
• Troubleshoot hardware and connectivity issues, documenting findings, corrective actions, and resolution details.
• Escalate complex technical issues to appropriate engineering or support teams while maintaining clear communication and documentation.
• Collaborate with IT support, software engineering, network engineering, and other cross-functional stakeholders to investigate and resolve infrastructure issues.
• Assist with root cause analysis, recurring incident identification, and continuous improvement initiatives as directed by the customer.
• Participate in approved change management activities, including preparation, implementation, monitoring, validation, and documentation of infrastructure changes.
• Track and document equipment modifications, break-fix activities, deployments, and approved change requests.
• Provide timely…