Customer Service Representative

Employer Name:
BeePLUS Workplace Solutions

Employer Address:
901 103RD ST
NORTH BATTLEFORD,SK
CANADA

beePLUS Workplace Solutions is seeking a detail-oriented Order Desk & Customer Support Associate to support our business-to-business customers. This role is focused on processing customer orders, managing order-related inquiries, and ensuring a smooth and accurate experience from order receipt through invoicing. This is a customer support and administrative role.

• Receive and process customer orders via phone, email, fax, and online systems.
• Accurately enter and maintain orders within internal systems.
• Answer incoming calls and respond to customer inquiries regarding orders, product availability, and delivery timelines.
• Use vendor portals to source products and confirm availability and expected delivery dates.
• Follow up with customers as required to clarify order details or resolve issues.
• Process order changes, cancellations, returns, and customer credits.
• Invoice orders accurately and process payments when required.
• Communicate order updates to internal departments to ensure accurate fulfillment.
• Maintain a working knowledge of beePLUS product offerings and services.

• Previous experience in customer service, order processing, or administrative support.
• Strong attention to detail and accuracy.
• Comfortable communicating with business customers by phone and email.
• Ability to manage multiple tasks in a fast-paced environment.
• Basic computer skills and willingness to learn internal systems.
• Professional, reliable, and customer-focused approach.

• Prolonged periods of sitting and computer use.
• Occasional lifting of up to 40 lbs may be required.