SCADStory Operations Manager

As an operations manager at SCADstory, a 30-minute animated show about the university's history, you will provide leadership, training, and ongoing support to student staff. Your core responsibilities include identifying staff needs, scheduling shift coverage, submitting work orders, and verifying data.

As part of the exhibitions department, you’ll:

• Collaborate with SCADstory leadership to ensure excellent customer service that supports the university’s mission and image
• Provide daily operational support (e.g., start- and end-of-day procedures, accurate guest check-in and registration, and event facilitation)
• Enthusiastically discuss SCAD with visitors to share information about the university
• Maintain daily visitation records to identify and correct errors
• Assist with hiring, training, and supervising student staff

As a manager, you’ll:

• Distribute printed marketing materials to local businesses and visitors
• Participate in floor shifts to supervise show operations, confirm student staff placement, and ensure the space’s functionality, cleanliness, and sanitization
• Act as the primary liaison to University Safety, maintenance, and housekeeping
• Collaborate with the senior manager on priorities, especially to prepare for off-shift days

Additionally, you’ll:

• Serve as a role model for students by engaging with faculty, staff, stakeholders, and the public
• Maintain excellent working relationships with colleagues in other departments who regularly engage with SCADstory
• Coordinate technical production and daily operations, and communicate with guests when reservations must be rescheduled or canceled
• Reconcile and process all cash donations to ensure accurate updates and prompt deposits
• Procure institutional collateral in partnership with the exhibitions marketing and communications manager, including SCADstory, museum brochures, admission materials, and student staff name tags

Candidates should ideally demonstrate:

• Excellent organizational, communication, customer service, and time management skills
• Outstanding interpersonal, prioritization, and multitasking skills
• Sound judgment
• High standards of quality and accuracy
• Collaborative mindset and flexibility

Minimum qualifications:

• Bachelor’s degree, or at least one year of related experience and training, or a combination of both
• Cash handling and reconciliation experience
• Able to work weekends

Preferred qualifications:

• Salesforce experience and system knowledge
• Prior work experience in customer service and operations
• Account reconciliation, e-commerce, and vendor relationship experience

Travel required:

• Less than 10%

Work hours:

The university work week is Sunday through Saturday. Most offices are open Monday through Friday from 8:30 a.m. to 5:30 p.m. To accommodate business needs, employees may be assigned to other workdays and/or hours, including weekends and evenings.

ADA tag:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and minimum qualifications listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and/or meet the minimum qualifications.