Customer Manager

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Position Title:Customer Manager

Position Type: Regular - Full-Time

Requisition : 39368

At McCain, we're feeding the world: from French fries to Smiles, we contribute to the important role food plays in people's lives. That's why we're dedicated to ensuring our core values-Family, Authentic, Trusted, and Quality-shine through every day. As a privately owned family company with over 60 years of experience, a presence in more than 160 countries, and a global team of 22,000 people, our values and culture are at the heart of everything we do.

We believe that we can work together, along with our business and community partners, to bring sustainable growth and positive change today, tomorrow, and for generations to come. Join us and see how you can MAKE IT at McCain!

• Your Life - we're here to help you fulfil your potential, flourish, and thrive in work and life.
• Your Success - work alongside passionate individuals who are committed to supporting your career ambitions, drive, and success.
• Your Impact - we want you to make a meaningful, lasting impact for you, for your colleagues, and for the business.

In every role, McCainers are ambitious, curious, and interested in helping each other create good work experiences. We think about the customer and make doing business with McCain easy.

Shape the Future. Lead with Purpose. Grow What Matters.

At McCain, we're not just about potatoes - we're about unlocking potential. In this pivotal role, you'll lead one of our most valued customer accounts, driving growth through bold ideas, smart strategy, and strong partnerships.

You’ll combine commercial sharpness with deep market insight to deliver joint business plans that create real value. With full P&L ownership, you’ll lead planning cycles, identify category opportunities, and execute flawlessly across pricing, promotions, and innovation. This is a role for someone with a digital-first mindset, passionate about sustainability and future-facing customer strategy. As a visible and influential leader, you’ll work cross-functionally, inspire performance, and help shape the next chapter of McCain’s commercial journey.

• Own and lead customer strategy, delivering against revenue, profit, and growth targets
• Build senior-level partnerships and influence across internal and external stakeholders
• Deliver end-to-end commercial execution - from pricing and promotions to NPD and forecasting
• Unlock new opportunities through deep consumer insight and a future-focused mindset
• Champion digital, and sustainability within your customer plans

• Proven commercial success in retail, food service wholesale, or convenience channels.

• Robust account management, joint business planning, and P&L management experience.

• FMCG background and strategic planning expertise (desirable).

• Strong commercial instincts with a passion for selling and category growth.

• Deep understanding of FMCG trends and category management principles.

• Exceptional relationship-building, negotiation, and communication skills.

• Analytical mindset-confident with numbers, data, and presentations.

• Tech-savvy, insight-driven, and able to influence at all levels.

Our principles, each with related practices, guide our actions across the organisation. Together, they address how McCain interacts with our customers and employees, and how we work as individuals and collectively to find success. While each role adheres to the Leadership Principles, individual roles may focus more on a specific principle or principles.

Customers are our starting point. By understanding their needs and leveraging data and consumer insights, we drive mutual success.

Through ambition, curiosity, and smart risks, we can accomplish goals, refine processes, and innovate to scale success.

We create safe spaces for our people so that trust and empowerment come naturally. Inclusion is about listening first, showing…