Director, Global Sales - MICE, Midwest

Mandarin Oriental is looking for a Director, Global Sales, Midwest to join our Global Sales team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

About the job

Reporting to the Mandarin Oriental Corporate Office in New York,
working remotely with in the Midwest region, the
Director of Global Sales, Midwest
is responsible for managing key client MICE relationships across assigned Midwest territories, serving as the primary point of contact for top accounts including key incentive houses and corporations.

The role focuses on developing strategic account plans, driving revenue growth through high-rated and incubator accounts, and maximising group business opportunities across the Mandarin Oriental hotel portfolio. The position also includes mentoring junior colleagues, leading client events and trade shows, and ensuring exceptional customer satisfaction while achieving room-night and revenue goals.

The Director of Global Sales, Midwest reports to the VP Global Sales, The Americas.

As Director of Global Sales, Midwest you will be responsible for the following duties:

• Implement account plans to maximise revenue of prospect and target accounts to diversify the client base.
• Achieve or exceed set revenue and room-night goals for all assigned accounts.
• Effectively manage a portfolio of key accounts through planned sales activity, maximising account potential in terms of rate and/or room-nights in line with overall sales strategies.
• Focus on the development of new accounts, particularly those commanding a higher average rate.
• Drive group business from all assigned accounts within the territory.
• Develop incubator accounts from prospect or new accounts within 12 months to generate new leads across the Group’s portfolio.
• Research and develop revenues from additional geographical territories as required.
• Work closely with hotel colleagues and third-party organisations or consultants in assigned territories to maximise sales opportunities.
• Serve as the point of contact for all clients in assigned geographical region, managing and facilitating initiatives and client engagement to enhance opportunities for hotels.
• Lead annual Global Sales Calendar events in the region including roadshows and sales trips, coordinate and participate in trade shows, workshops and client events as required.
• Host in-person business meetings, site inspections and familiarisation trips.
• Maintain strong relationships with relevant airlines and National Tourism Organisations (NTOs).
• Ensure compliance with Mandarin Oriental standard policies and programmes.
• Develop and maintain a clean, accurate database of contacts in assigned markets.
• Ensure Salesforce is updated daily with activities and that traced actions are executed in a timely manner.
• Produce and analyse reports relevant to assigned markets as required.
• Attend internal meetings including, but not limited to, weekly sales meetings, quarterly segment update and weekly one-to-one meetings.
• Secure, analyse and evaluate economic and market information relevant to assigned territories.
• Monitor competitor sales activities and report findings during sales meetings.
• Provide assistance and support to Global Sales department…