Global Security Operations Center Manager Scottsdale, Arizona, Scottsdale, Arizona

Location:

Scottsdale, Arizona, United States

What You’ll Do

Location:

Onsite out of our Scottsdale Headquarters

Reports to:

Director, Global Security
Set the Vision

• Establish and execute a multi-year roadmap for the GSOC across people, technology, process, analytics, and data.
• Assess the current operating model, identify gaps and opportunities, and set clear modernization priorities.
• Translate enterprise risk, business growth, and emerging threats into scalable GSOC capabilities.
• Define measurable goals, milestones, and performance indicators that demonstrate operational maturity and business value.
• Evaluate industry best practices and emerging technologies to keep the GSOC modern and highly capable.

Lead the GSOC

• Provide strategic and operational leadership for the 24/7/365 GSOC, ensuring consistent, high-quality monitoring, incident management, communications, escalation, and response.
• Maintain clear standards for shift operations, pass-downs, escalation protocols, documentation, and incident reporting.
• Ensure personnel maintain situational awareness across Axon’s global footprint and deliver timely, actionable information to stakeholders.
• Establish decision rights and escalation thresholds for routine and critical events, with appropriate leadership coverage across all shifts and time zones.
• Develop and maintain policies, playbooks, and standard operating procedures.

Transform Technology and Process

• Lead continuous improvement of the operating model, simplifying, automating, and integrating existing capabilities.
• Optimize physical security, mass notification, incident management, communications, access control, video, and related GSOC technologies, and drive integration between them to improve situational awareness and response speed.
• Develop processes that turn alerts and information into validated, actionable information, escalated to Threat Intelligence for analysis where warranted.
• Build metrics, dashboards, and reporting that show GSOC performance, risk trends, response effectiveness, and business value.
• Apply automation, AI, and analytics where they improve outcomes, keeping technology investments aligned to operational requirements rather than letting technology define the operating model.
• Build scalable processes that support Axon’s continued domestic and international growth.

Lead Through Incidents and Crisis

• Serve as a senior operational leader during significant security incidents, emergencies, and crisis events, ensuring incidents are rapidly identified, validated, escalated, communicated, and managed.
• Coordinate with Global Security leadership and cross-functional partners during major events.
• Support enterprise crisis management, emergency response, business continuity, executive protection, workplace violence prevention, and travel risk programs.
• Develop and run exercises, drills, and simulations, and convert lessons learned into measurable improvements.

Integrate Intelligence, Cyber, and Risk Functions

• Partner with the Global Threat Intelligence to ensure GSOC alerts and observations feed intelligence analysis, and that finished intelligence drives GSOC posture, prioritization, and response.
• Establish joint workflows with Information Security (SOC/CSIRT) for incidents that span physical and cyber domains.
• Build shared escalation criteria, handoff protocols, and a common incident taxonomy across the GSOC in partnership with Threat Intelligence, Information Security, Executive Protection, and Business Continuity.
• Integrate data and tooling where possible (alert feeds, case management, dashboards) to create a shared operating picture across physical and cyber risk.
• Build strong partnerships with Legal, People Operations, Facilities, Communications, and…