Helpdesk Administrator

Helpdesk Administrator – Estates Team

Are you highly organised, tech‑savvy and passionate about delivering excellent customer service? DN Colleges Group is looking for a proactive Helpdesk Administrator to join our Estates team. This key role supports the Buildings Manager and Contracts & Compliance Manager in delivering a professional and efficient helpdesk and administrative service across the College.

Fixed Term – up to 14 months (maternity cover)

• Manage the Estates helpdesk system, prioritising and assigning jobs.
• Maintain data quality and support compliance reporting.
• Assist with general administration including finance, maintenance and facilities.
• Support record keeping and digitisation of departmental documents.
• Generate helpdesk reports and support KPI analysis for service improvement.

• Level 3 qualification in a relevant discipline or equivalent experience in estates/facilities/education.
• GCSE English and Maths at grade C/4 or above.
• Experience in an administrative role within estates or education.
• Proficient in Microsoft Office, especially Excel.
• Strong communication, organisational and problem‑solving skills.

• Competitive salary
• 30 bookable annual leave days, bank holidays, and 2 weeks off at Christmas
• Professional development opportunities
• Access to same‑day GP appointments, high street discounts, discounted hair & beauty treatments, electric car scheme
• On‑site gym & florist (site dependent)
• In‑house food hall & coffee shops

• Safer Recruitment – Social media checks on shortlisted candidates and comprehensive safer recruitment checks, including an enhanced DBS, before commencing employment.
• Right to Work – Applicants must be authorised to work in the UK. No visa sponsorship available.

Closing date: 5th January

For further information or an informal chat about the role, please contact staff..