Implementation Manager - Skill Station

Job Title: Implementation Manager - Skill Station

Job Reference: CL1460801

SeaIMSS

Location: Seaham

Position/

Title:

Skill Station Implementation Manager

Organisation: Think Eleven Limited

Reporting to: Managing Director

Working Arrangement: At least 80% office‑based with flexible & hybrid working

Benefits:

• Pension
• Insurance (medical, death in service, critical illness)
• Free onsite parking
• Free refreshments
• Training & development as required
• Shared rewards
• Team social events

Think Eleven create and host web‑based training, skills & competency management software (Skill Station). We work with world‑recognisable brands such as Rolls‑Royce, Siemens Energy, and many others. Our USP is the combination of Skill Station, plus our expertise in Competency Management and helping clients develop a transformational Competency Framework, which is then migrated into their Skill Station account.

We are experiencing strong growth from UK and overseas markets and exciting challenges with each new client, hence the need for this and other important roles.

You will lead and support our team of Skill Station Implementation Consultants to deliver an exceptional onboarding customer experience, ensuring customers are supported through a seamless onboarding journey. In leading and coaching the team to achieve Time to Onboard, Product Usage and Customer Experience KPI’s you will directly impact businesses success and growth, continually improving processes and communication to drive team and customer satisfaction.

You will proactively identify opportunities for growth, such as increased user adoption, upselling of optional modules and implementation consultancy support time. Reporting directly to Managing Director you will manage resources plans and upskill to ensure the implementation department keeps pace with our business growth.

Collaborating closely with the Managing Director, Technical and wider team, you will play a role in shaping system enhancements, helping to ensure our product and service remain at the forefront of the market.

Leadership & Team Support

• Genuinely cares about the success of the team and client experience
• Lead and our team of Skill Station Implementation Consultants
• Demonstrate and champion our organisational behaviours and values
• Consult and collaborate with the team to ensure optimal support and outcomes
• Support team development and training

Commercial

Develop strategies and processes to:

• Ensure a smooth and efficient client onboarding process
• Identify opportunities for growth within/across existing clients

Customer Experience & Implementation

• Ensure smooth and efficient onboarding and implementation of Skill Station for clients
• Deliver an exceptional customer experience throughout the onboarding process
• Identify opportunities for client growth, such as increased user adoption and upselling optional modules
• Encourage the collation of client feedback and testimonials

Operational Efficiency & Innovation

• Seek opportunities to improve operational efficiency, including adoption of AI and new working methods
• Develop and introduce meaningful metrics to measure performance and impact
• Work closely with the wider team to shape system enhancements
• Help ensure the product and service remain competitive and market leading

• Ability to lead and develop high performing teams
• Strong alignment with organisational values and behaviours
• Strategic mindset with a focus on delivery, continuous improvement and innovation

• Exceptional communication and interpersonal skills
• Ability to deliver outstanding customer onboarding experiences
• Skilled in identifying growth opportunities (e.g., upselling, user adoption)
• Strong stakeholder engagement across all levels

• Experience in improving operational efficiency, including leveraging AI
• Ability to design and implement performance metrics
• Highly organised with excellent file and time management
• Logical and proactive problem‑solving approach

• Hands‑on experience with SaaS platforms, especially in training & competency management
• Strong understanding of training versus competence
• Familiarity with eLearning and blended learning strategies
• Advanced Microsoft Excel skills (sorting, filtering, pivot tables, data analysis)
• Proficient in Microsoft Word, PowerPoint, Outlook, and Teams

• Track record of delivering projects on time and within budget
• Collaborative approach to product development and enhancement
• Ability to translate customer feedback into actionable system improvements