Customer Service Specialist III

The Department of Judicial Administration is looking for an individual who is customer-focused
, innovative
, adaptable
, and self-motivated to fill one (1) Career Service vacancy as a Customer Service Specialist III on our Cashiers & Judgments Team at the
King County Courthouse
. The successful candidate must be able to build and maintain positive working relationships and provide first-class services to the customers we serve.

As a Customer Service Specialist III (CSS III) you will interact with diverse members of the public, attorneys, the Court, law enforcement, and other government agencies in a fast-paced environment. Those in this position are responsible for managing and maintaining the integrity and confidentiality of Superior Court Records while assisting customers start new cases, submit proposed orders to the Court, utilize electronic services to obtain general information or conduct research on Superior Court cases, and navigate the necessary forms and procedures of the Court.

This position also processes and receipts associated fees in accordance with applicable statutes and Court rules.

The Department of Judicial Administration (DJA), also known as the Superior Court Clerk's Office, serves as the independent record keeper for King County Superior Court. DJA is a forward-looking agency that uses technology to help perform a wide range of tasks more effectively, efficiently, and reliably for the Court, litigants and the public. Our mission is to deliver professional, socially just, high-quality Superior Court record services and justice system programs to all of our customers.

The Department of Judicial Administration and its employees are recognized for service excellence, innovation and efficiency. We have an environment that is professional, friendly, diverse, and fun work environment.

The functions of our office include, but are not limited to:

• Serving all customers
• Receiving and processing court documents
• Providing a clerk presence at every court proceeding to make the record and take minutes
• Receipting fines and fees
• Initiating cases including civil and family law
• Disbursing funds
• Storing wills in the Will Repository
• Facilitating access to court records online and in-person
• Managing the Adult Drug Diversion Program

Work Schedule

The typical work week is Monday through Friday with work hours varying between 7:45am to 4:45pm; 40 hours per week. This position is designated as hourly/non-exempt under the regulations of the Fair Labor Standards Act (FLSA), which means it is overtime eligible. You must receive prior approval from your supervisor before working any necessary overtime hours to meet your position responsibilities.

Work

Location

King County Courthouse (KCCH) located at 516 Third Avenue, Seattle, WA 98104.

Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

Main responsibilities will include, but are not limited to:

• Provide professional, patient, and knowledgeable assistance to customers.
• Assist customers with processes and forms needed to complete their court business.
• Research and copy court records using various methods.
• Perform multiple-step transactions such as receiving and/or issuing receipts, forms, cash, and documents.
• Determine the accuracy and completeness of information received related to court filings.
• Work in a team setting, perform work under limited supervision and use independent judgment to assist customers and resolve issues while remaining customer focused, professional, and friendly.
• Provide customers with technical assistance navigating our electronic services.
• Perform other Clerk functions as ordered by the Court.
• Other duties as assigned.

Our ideal candidate will demonstrate the following (Minimum Qualifications):

• Minimum of two years of office experience OR any equivalent combination of education and experience that provides the applicant with the desired skills, knowledge, and ability required to perform the work.
• Dedication and drive toward meeting and exceeding customers' expectations.
• Experience following complex policies and procedures, and using knowledge, critical thinking, and good, independent judgement for problem-solving and quality decision making.
• Exceptional communication and interpersonal skills, and an ability to maintain respectful working relationships.
• Experience handling monetary transactions, properly accounting for till balances, and the understanding of financial information.
• The…