Desk Assistant; Student

Position: Desk Assistant (Student)
Work Where You Learn:
Build Experience, Grow Skills, and Contribute to Your University Community.

This position is available only to enrolled American University students.

Most student positions at American University are eligible touse Federal Work Study (FWS) awards, with a few exceptions. FWSfunds cannot be applied to janitorial, construction, partisan or sectarian positions. For information or questions regarding FWSfunds, please contact American University's Office of Financial Aid.

Department

Residence Life Training Leadership Programs

Time Type

Part time

FLSA Status

Non-Exempt

Job Description Summary

The Desk Assistant (DA) is a part-time student staff member of Housing & Residence Life and a member of the University’sDivision of Student Affairs. The Desk Assistant fulfills a vitalrole in the residence hall system by helping ensure the safety ofthe halls, assisting residents with concerns, and welcoming guestsand visitors.

The DA is supervised by a Residential Operations Coordinator withthe support from the Assistant Director for Residential Operations and Finance and is expected to work closely with other staff members (other DAs, Desk Coordinators, Resident Assistants,Community Directors, Facilities Management staff, etc.) within the building, as well as across campus.

This position staffs the residence hall front desks from 7:00 AM
-11:00 PM daily.

Essential Functions 1.) Administration

• Turn in completed HR and payroll forms to the Residential Operations Coordinator or Assistant Director for Residential Operations and Finance. Also, submit appropriate HR paperwork viaWorkDay.
• Be timely and professional in all written and verbal communications with Housing & Residence Life staff and AU community members.
• Compile accurate and timely reports for supervisor as requested(shift logs, digital systems management).
• Complete and submit bi-weekly online timesheets on time.
• Treat information concerning staff and/or students with theutmost confidentiality.

2.) Community Facilitation and Customer Service

• Contribute towards the safe living environment for the residents.
• Answer questions from students, families, faculty, staff,prospective students, and alumni in person and over the phone.
• Follow proper protocol to check in and out guests of residents.
• Treat the concerns of all customers with attentiveness and seriousness.
• Maintain a working knowledge of the University’s facilities,services, and resources.
• Ensure that the desk is clean, all binders and logs are inappropriate locations, and all supplies are stocked.

3.) Role Modeling and Policy Compliance

• Monitor and enforce access to the residence hall.
• Be well versed in, personally abide by, and help enforce
  
  University policies including the Housing Agreement. DAs must alsoabide by all regulations in federal and local jurisdictions.
• Confront, document, and follow through on violations of published University and Housing & Residence Life policies,regulations, and procedures in an accurate and timely manner.
• Abide by policies and procedures aligned in the protocol manual regarding building evacuations.
• Understand that all actions of a DA (including those engaged outside of the residence hall) are observed by residents, otherDAs, and staff members. DAs must hold themselves to a higher standard in all actions.
• Follow outlined emergency response protocol at the desk.

4.) Facilities/Operations

• Assist in the opening, closing, and staffing of the residence hall desks at break times.
• Assist residents with checking in and out of their housingassignments using the Star Rez housing assignment management software system.
• Follow lockout protocol to assist residents with regaining access to their rooms when locked out.
• Check out administrative keys to groups that have residence hall space reservations.
• Fol…