Fire Sales Support Specialist

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What We Offer

• Competitive starting pay
• Paid training
• Global advancement opportunities
• Referral bonuses
• Comprehensive benefits, including:
  • Medical, Dental, and Vision Insurance
  • Health Savings Account (HSA)
  • Life Insurance
  • 401(k) with company match
  • Short-Term and Long-Term Disability
  • Employee Assistance Program
  • Wellness Program
  • And more!

What You Will Do

At Johnson Controls, we help protect lives, property, and businesses through industry-leading fire protection solutions.

As a Fire Service Sales Support Specialist
, you will support our recurring service business by partnering with Preventive Sales Representatives (PSRs), Customer Care Representatives (CCRs), Operations, Service teams, Billing, Accounts Receivable, and Legal.

This office-based role serves as a central resource for service agreement administration, sales support, reporting, customer account management, and cross-functional coordination. The successful candidate will help ensure accurate customer and agreement data, efficient processing of service agreements, timely issue resolution, and a positive customer experience.

How You Will Do It
Sales and Customer Support

• Support customer communications, account maintenance, and service agreement administration.
• Assist with service agreement renewals, amendments, and customer requests.
• Provide administrative and operational support to the Fire Service sales organization.
• Support customer retention efforts and help ensure timely follow-up on customer inquiries.

Salesforce and Opportunity Management

• Maintain accurate customer and opportunity data in Salesforce.
• Assist sales teams with opportunity creation, updates, documentation, and pipeline management.
• Monitor opportunities and service agreements for completeness and compliance.
• Generate reports, dashboards, metrics, and operational tracking.

Service Agreement Administration

• Review service agreement documentation for completeness and accuracy.
• Coordinate internal approvals and required documentation to support timely bookings.
• Support customer onboarding and account setup activities.
• Administer recurring service agreements, including renewals, amendments, and account changes.
• Coordinate customer contract documentation requiring Legal review and track approvals through completion.
• Partner with Operations, Billing, Accounts Receivable, Legal, and centralized support teams to resolve account, billing, and processing issues.

Cross-Functional Coordination

• Act as a liaison between Sales, Operations, Service, Billing, Accounts Receivable, Legal, and Customer Support teams.
• Facilitate communication to support account setup, invoicing accuracy, agreement execution, and customer issue resolution.

Process Improvement and Operational Excellence

• Identify opportunities to improve efficiency, consistency, and the customer experience.
• Support reporting requirements and business performance initiatives.

Required Qualifications

• High School Diploma or GED required.
• Minimum three years of experience in sales support, customer service, account coordination, service agreement administration, or operations support.
• Proficiency in Microsoft Office Suite, Salesforce, and Power BI.

Preferred Qualifications

• Associate's or Bachelor's degree.
• Experience supporting service agreements or recurring revenue businesses.
• Background in fire protection, construction, facilities, mechanical service, security, or life-safety industries.

Work Environment

• Primarily office-based within a Johnson Controls office environment.
• Regular interaction with sales personnel, CCRs, operations teams, billing personnel, accounts receivable teams, legal personnel, and customers.
• Minimal travel required.

Why This Role Matters

This position supports the success of our recurring service business by enabling efficient service agreement administration, enhancing the customer experience, and helping drive…