Information Communications & Technology; ICT) Infrastructure Operations Technician

Job Description - Information Communications & Technology (ICT) Infrastructure Operations Technician (004384)

Information Communications & Technology (ICT) Infrastructure Operations Technician (004384)

Location

Seattle Tacoma International Airport

Employee Status

Regular

Schedule

Full-time

Minimum Salary

42.78

Maximum Salary

57.89

The Port of Seattle is unable to sponsor employment visas at this time.

Salary offers will be made within the posted range. Placement within the range will be determined based on your similar work experience. The Port considers work experience to be similar if the scope and level of responsibility of your prior positions match the job being offered.

Some of what you'll be doing:

• You will administer identity, authentication, and access management across enterprise systems, including user accounts, directories, email, shared resources, and permissions. You will also troubleshoot access issues, support audits and compliance activities, generate account management reports, and collaborate with Information Security and business stakeholders to ensure secure and appropriate access to Port resources.
• You will serve as a key technical resource, resolving complex technology issues and supporting employee and business needs across networks, systems, hardware, and IT infrastructure services.
• You will configure, monitor, maintain, and troubleshoot ICT infrastructure, including servers, network equipment, uninterruptible power supplies (UPS), power distribution units (PDU), communications and conference-room technologies, maritime surveillance systems, and access-control devices. You will also coordinate infrastructure operations such as backups, patching, software deployments, network connectivity, and issue escalation to maintain reliable service.
• You will support infrastructure projects and operations by providing on-site and remote troubleshooting, assisting with cruise terminal and engineering initiatives, and performing hardware installation, maintenance, decommissioning, and technology support at Port facilities.
• You will manage infrastructure assets, documentation, and secure facilities, including maintaining inventory, configuration records, diagrams, and access controls. You will coordinate facility access, conduct inspections, and help ensure the safety, security, organization, and integrity of data centers and communications rooms.
• You will drive Port vehicles to job sites and facilities to transport equipment, support installation, removal, and decommissioning, troubleshoot infrastructure in data centers and communications rooms, and perform on-site operational and project-support duties.

Who you are:

• Experienced – You have two (2) years of experience in Information Technology.
• Desired – We hope you have a bachelor’s degree in information technology, computer Science, or business administration. We hope you have experience in a Network Operations Center (NOC) and/or Infrastructure Operations.
• Committed to Equity – You will apply equity and exemplify shared values, behaviors, and practices in all aspects of the work. At the Port of Seattle, equity is a daily responsibility and a foundational expectation for all Port employees.
• Technical – You have experience supporting and maintaining IT infrastructure, including servers, networks, applications, and security solutions. You can diagnose and resolve complex technical issues, manage system performance and reliability, and adapt quickly to new technologies, tools, and operating environments.
• Effective Communicator – You communicate clearly, maintain accurate technical documentation, collaborate with cross-functional teams, and provide responsive technical support to end users.
• Analytical Problem-Solver – You analyze technical issues,…