IT Operations Analyst - EUS

Who we are

We re not just talking about making a difference, we re making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud heritage, we have ambition to become the global leader in sustainable biomass and carbon removals. You ll be joining our teams of practical doers, future thinkers and business champions. We re enabling a zero carbon, lower cost energy future for all, and working hard to decarbonise the planet for generations to come.

You ll take ownership of documenting systems and processes within the technology tower, while actively contributing to configuration, maintenance, and the smooth operation of critical technologies. From installing, configuring, and testing environments to ensuring day to day patching, monitoring, and performance management, you ll keep everything running at peak capacity and compliance. You ll monitor the environment to get full visibility into performance and availability, producing reviews, reports, and audit logs that demonstrate service quality.

You ll collaborate with Group IT to resolve escalations, support disaster recovery testing, and provide audit evidence, all while driving continual service improvement. With a customer centric approach, you ll embrace IT Service Management practices, optimise infrastructure through ongoing analysis, and deliver resilient, compliant, and high performing technology services that make a real impact.

• To be successful in this role you ll need to have a number of years of experience in a similar role along with technical experience in End User Compute including VDI Desktop and mobile hardware and software
• Collaboration tools
• Identity and access management / security
• Monitoring, event management and other operational tools
• Meeting room and AV technology
• Managed print

As you help us to shape the future, we ve shaped our rewards and benefits to help you thrive and support your lifestyle. If successful in this role you ll get: A discretionary bonus depending on company performance, Private Healthcare, SAYE (Sharesave): discretionary scheme from time to time, Personal accident cover, Group personal pension plan where we ll pay up to 10%, Holiday 25 days plus bank holidays, Reimbursement of the cost of your annual membership of one relevant and appropriate professional body.

Think this role s for you? Click the apply now button to begin your Drax journey. If you want to find out more about Drax, check out our Linked In page to see our latest news. We understand that you may have some additional questions about the role. If you d like to have a confidential chat to discuss the role in more detail, please email.

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