Customer Support and Sales Specialist

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Customer Support and Sales Specialist | Remote (E-commerce Success Specialist)

Be the Strategic Face of the Brand:
Support, Retain, and Grow Revenue.
Talent Pop App is the strategic partner to high-growth e-commerce brands, helping them optimize every customer interaction. We are looking for a hybrid, results-driven Customer Support and Sales Specialist
—a role where you own the customer experience from initial contact through retention and expansion. This is a vital, dual-focus position for a professional who is equally adept at solving complex problems (Support) and identifying commercial opportunities (Sales). If you are motivated by providing world-class service while actively contributing to measurable revenue growth through upselling, cross-selling, and retention, we want you on our team.

Application

Process

IMMEDIATE ACTION

REQUIRED:

APPLICATION FAST-TRACK!

• When selecting the position during your application, please choose “Brand Concierge” from the list of available roles.
• In the application form, you’ll be asked for an application code – please enter CSSS in that field.

Dual-Impact Responsibilities:
Support and Sales Growth

• Customer Success & Retention (Support Focus)
• Expert Problem Solving:
  Serve as the primary point of contact for complex customer inquiries, providing timely and accurate solutions via chat, email, and phone.
• Service Excellence:
  Maintain high customer satisfaction (CSAT) scores by troubleshooting product issues, guiding users through features, and ensuring rapid resolution.
• Proactive Support:
  Identify potential churn risks and implement proactive communication strategies to retain customers and drive long-term loyalty.
• Revenue Generation & Expansion (Sales Focus)
• Opportunity Identification:
  Actively listen to customer needs and pain points to identify and present upsell or cross-sell opportunities for premium features, services, and expanded contracts.
• Negotiation & Closure:
  Manage the end-to-end sales process for qualified expansion leads, leading product demonstrations, negotiating terms, and closing deals to hit monthly revenue targets.
• Product
  
  Education:
  
  Become a product expert, effectively articulating the ROI and value proposition of our solutions to help customers see the path to greater success.

What You Bring:

The Service-to-Sales Skillset

• Hybrid
  
  Experience:
  
  1+ years of proven, hands‑on experience in a combined Customer Support, Customer Success, or Inside Sales role, ideally within a SaaS or E‑commerce environment.
• Communication Mastery:
  Exceptional professional verbal and written communication skills with the ability to maintain composure under pressure and clearly articulate value.
• Tech Proficiency:
  Familiarity with CRM (e.g., Hub Spot, Salesforce) and Helpdesk software (e.g., Zendesk, Intercom).
• Metrics Driven:
  Motivation to meet and exceed KPIs related to both service quality (CSAT, Resolution Time) and sales revenue (Expansion Quota).
• E‑commerce Acumen:
  Understanding of e‑commerce business operations, common challenges, and the importance of customer service in the digital retail ecosystem.

Our Commitment to You:
Rewards and Flexibility

• Incentive Pay:
  Competitive base salary plus an aggressive commission structure and bonuses tied directly to expansion and retention revenue.
• Work Flexibility: 100% permanent work‑from‑home setup—zero commute required.
• Benefits:
  Comprehensive health coverage (HMO or monthly stipend) and generous paid time off.
• Growth:
  Clear paths for career advancement into Customer Success Management, Account Management, or Senior Sales roles.

Technical Setup Requirements (Remote)

• A reliable personal computer or laptop (i5 processor or modern equivalent).
• A stable, high‑speed, and reliable wired internet connection (minimum 15 Mbps download and upload speed) for crystal‑clear video calls.
• A quiet, professional workspace suitable for conducting clear, uninterrupted customer interactions.

Ready to turn customer service into a growth engine? Apply today to become our next E-commerce Success Specialist!

Seniority level

Entry level

Employment type

Full‑time

Job function

Other

Industries

IT Services and IT Consulting

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