Customer Support Specialist; Mandarin Speaking

About Us

Little Lives is a fast-growing EdTech SaaS platform, supporting thousands of preschools across Singapore, Malaysia, Vietnam, and Indonesia. With over $3M in annual recurring revenue, we are on a mission to redefine how early childhood education is managed across the region.

Be the voice of Little Lives for our Mandarin-speaking users. You will ensure a smooth, timely, and helpful customer experience across our platforms and services.

• Provide responsive, empathetic, and clear support to users via live chat, email, and calls

• Handle inquiries and issues related to our platform, working closely with internal teams to resolve them

• Maintain accurate records of customer interactions and feedback

• Assist in creating and improving support documentation (FAQs, guides, help articles) in Chinese and Malay

• Support onboarding of new users with product walkthroughs and training

• Collaborate with product and technical teams to report issues and suggest improvements

• Help ensure service level targets are met (e.g. response time, resolution time, satisfaction ratings)

• 2+ years of experience in customer support, preferably in SaaS, tech, or education

• Proficiency in Mandarin (spoken and written) is a must

• Strong communication skills and a customer-first mindset

• Familiarity with helpdesk tools (e.g., Zendesk, Intercom, Freshdesk) is a plus

• Comfortable working remotely and across time zones

• Strong organizational and problem-solving skills

• Able to work independently and as part of a diverse, multicultural team

• Meaningful work supporting educators and children across Asia

• Dynamic, fast-paced startup culture with room for growth

• Remote-friendly, flexible work environment

• Competitive salary with performance-based bonuses