Customer Service - Senior Personal Banker

Customer Service – Senior Personal Banker

5 days ago – Be among the first 25 applicants.

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

• Meeting and supporting customers via video banking from home or face to face in a branch.
• Conducting Financial Health checks and reviewing customer accounts.
• Identifying products and services that are right for our customers, helping them to make the most of their money and savings.
• Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection.
• Completing outbound care calls to customers to grow and maintain the relationship.
• Proactively supporting customers to realise the full benefits of our service through digital channels and help with complex financial needs such as home buying and protection.
• Providing a trusted expert role and delivering our popular Financial Health check.
• Coaching the branch team to acquire, grow and retain quality customer relationships via regular care calls.

• Experience working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction.
• The ability to build rapport and trust with customers in both face to face and virtual environments.
• Excellent communication and interpersonal skills with a genuine interest in building relationships.
• Excellent planning and organisational skills.
• Self‑motivated, diligent and organized.
• Motivated to develop own career and meet branch and personal goals.

Competitive salary starting at £26,350 pro‑rated for the hours you work.

• A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits.
• A generous holiday entitlement of 36 days, pro‑rated for hours worked.
• A monthly contribution to your retirement fund.

Shift work between 8am and 8pm, including some bank holidays. Flexible hours required.

Comprehensive training programme to gain new skills and confidence, ongoing coaching and support, study towards a recognised external qualification that opens doors to further career opportunities.

Nat West Group supports and encourages applications from individuals who speak, or are learning to speak, Welsh.

This job does not meet Skilled Worker visa sponsorship requirements.