Tenancy Sustainment Officer

Position: Tenancy Sustainment Officer (Permanent)
MMP Consultancy are looking to recruit a Tenancy Sustainment Officer on a Permanent basis, based in Kent.

Salary: £34,714 Per Annum

Main Responsibilities:

To improve residents lives by giving holistic person-centred support, establishing a positive working relationship with residents to assist them in reaching their aims, maintaining tenancies and developing independent living skills
Manage a caseload of residents, understanding their support needs through conducting interviews and undertaking regular visits to their homes or other places where the resident feels comfortable and continuing meaningful contact
Responsible for the immediate support needs of residents as appropriate, including crisis intervention
Ensure residents are supported and coached to apply for a range of benefits and other funding available, and to appeal unsuccessful decisions
Negotiate with statutory and non-statutory/voluntary agencies, where appropriate, to agree their participation in supporting the individual
Create positive working relationships and motivational support plans using best practice interventions (e.g. outcomes stars, strengths based practice)
Work collaboratively with the tenancy services, allocations, community safety, financial inclusion, income, employment, and other teams to ensure that residents receive a full range of support
Lead on a specialist area e.g. mental health, hoarding, domestic abuse, young people, substance misuse, working with non-engagers etc, attend forums and training to underpin your knowledge and share this with the wider organisation.
To have detailed, updated knowledge of services available relating to your area of specialism and form close working partnerships with the relevant providers
Take responsibility for residents where your specialism is appropriate
Responsible for meeting KPI's
Maintain accurate case notes and accurate information on databases, comply with GDPR and provide regular reports, case studies and blogs
Support colleagues and peers and engage in peer supervision of case
Requirements:

Proven experience of providing support across a range of areas to vulnerable individuals
Proven knowledge of best practice, guidance and legislation relating to tenancy sustainment issues such as poor mental health, financial support, tenancy law, substance misuse, and the statutory and voluntary sector support available. Also proven expertise/ experience in at least one area of these.
Excellent knowledge and practical experience of the welfare benefits system, appeals, and ensuring that residents are supported to access statutory and non-statutory funding.

Experience of providing outcome-focussed, person-centred support, ideally using strengths-based practice.
Demonstrable working knowledge of and a commitment to diversity and equality
Knowledge of Adult Safeguarding and Child Protection Protocols
Ability to manage lone working risks and comply with lone working systems