Patient Services Team Lead

Responsible for the day-to-day supervision of reception and associated functions ensuring they are carried out in accordance with agreed procedures, protocols and time-scales, reporting to the Operational Manager as necessary.

To offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

To facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

To undertake a variety of administrative duties to assist in the smooth running of the practice.

Ensure adequate staffing levels; organise Holiday/Sick rotas in line with agreed policy liaising with the Surgery Manager if needed.

Manage the various appointments, visit and other books/systems in line with agreed policies.

Continually assess and evaluate systems recommending changes and improvements to the Operational Manager as appropriate.

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.

Deal with general telephone enquiries from patients and general public.

If designated to do so key in-patient identification data to computer.

Oversee the processing of prescription requests in conjunction with the medicines management team.

Make appointments for patients to see practitioners as appropriate.

Record messages for Doctor, Nurse, Administrative staff and other professionals either within the practice or associated with it.

Undertake annual appraisals in conjunction with the Operational Manager and ensure any training identified is delivered and followed up.

Provide induction training for all new staff and keep up to date with any training needs for existing staff.

Be responsible for allocating work to the reception and admin team and keeping an eye on workload and directing staff as appropriate.

The above list of duties is not exhaustive and may be subject to change as deemed necessary.

We are a professional and friendly team caring for approximately 26000 patients in Shaftesbury, Sturminster Newton, Marnhull and the surrounding villages.

For full Job Description see attachment.

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

• Please see attachment for full job description.
• Please see attachment for full job description.

• Please see attachment for full job description.
• Please see attachment for full job description.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£30,562.32 to £34,160.18 a year

Pro rata depending on experience