Implementation Specialist

## Implementation Specialist Apply:
United States
- Field:
United States
- Colorado Field:
United States
- Shakopee, MN (GHQ):
Full time:
Posted Today:
R004467
** Join us at Entrust
** At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.  Entrust's values are a cornerstone of who we are, our future business growth and how our people grow through it. We model our values by demonstrating that
** Customer Trust Is Earned**, moving with purpose because
** Speed Is Intentional**, taking accountability because
** We Own the Outcome**, and building a collaborative culture where
** One Entrust Wins Together**.  
** Get to Know Us
** Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future.
** Position Overview
** The Implementation Specialist is responsible for solution delivery such instant Financial Issuance on customer environment and/or hosted environment.

This position will manage installations and ensure customer success and satisfaction during the project delivery which includes setup, installation, and administration for client’s purchased or outsourced technology and business process solutions.  
** Responsibilities
* * Solution Delivery - 85%
• Solution deployment and configuration to meet the customer needs
• Setup, install, and administer instant financial solutions for our customers. This may be done either remotely orat a customer site
• Collaborate with project management team to deliver the solution to the customer in a timely matter.
• Act as technical expert on the solution, including participating in the requirements gathering and validation
• Understand the customer need and work directly with client to manage initial access, map and transfer data,create process documentation
• Test and troubleshoot functionality of installed systems; identify and documents technical issues to be escalated to the proper organization for resolution
• Deliver solution training for customers, Partner and IT personnel
• Interact with System Administrators to apply software patches and perform upgrades to existing customer systems
• Maintain high availability for contact to ensure timely and accurate response to all inquiries
• Communicate effectively with external and internal customers/partner and provide information in a timely and accurate manner  Process improvement – 15%
• Provides feedback based on client experiences to the owner of the components part of the solution and process improvements
• Create and maintain documentation to assist in future problem resolution
• Participate and Propose process, documentation and solution improvements  
** Basic Qualifications*
* • Associate degree in information technology or equivalent
• Must have mastery of written and verbal communication
• 2+ years of experience in a customer Software delivery
• Experience with System Integrations
• Proven work with Software debugging or development
• Ability to work non-standard hours as needed including evenings and weekends as customer initiates.
• Must be able to lawfully work within the US and have unrestricted work authorization for US.
• Must be available to work between 7:00 AM and 7:00 PM, Central time with the main hours being 8:00 AM to 5:00 PM Central Time Monday through Friday. After hours and weekend availability as needed based on customer needs.
• When proficiency of skills is obtained,…