Electromechanical Service Advisor

Key Responsibilities

• Customer Support:
  Serve as the primary point of contact for customers, addressing their inquiries, concerns, and service requests promptly and professionally.
• Technical Assistance:
  Diagnose and troubleshoot issues with water treatment equipment, providing effective solutions and repairs.
• Maintenance and Repairs:
  Perform routine maintenance and emergency repairs on electromechanical systems, ensuring optimal performance and compliance with safety standards.
• Documentation:
  Maintain accurate records of service activities, including work orders, service reports, and customer interactions.
• Training and Guidance:
  Provide technical training and support to customers and junior technicians, enhancing their understanding of equipment operation and maintenance.
• Quality Assurance:
  Ensure all service activities meet company quality standards and customer expectations.
• Inventory Management:
  Monitor and manage spare parts inventory, ensuring availability of necessary components for timely repairs.
• Continuous Improvement:
  Stay updated with the latest advancements in water treatment technology and electromechanical systems, applying new knowledge to improve service efficiency.

• Technical
  
  Skills:
  
  Proficiency in diagnosing and repairing electromechanical systems, with a strong understanding of water treatment processes and equipment.
• Customer Service:
  Excellent communication and interpersonal skills, with a customer-centric approach.
• Problem-Solving:
  Strong analytical and problem-solving abilities, with attention to detail.
• Team Player:
  Ability to work collaboratively with cross-functional teams and contribute to a positive work environment.
• Flexibility:
  Willingness to travel and work outside regular business hours as needed.

• Minimum Qualifications:
  
  Diploma or degree in Electromechanical Engineering, Electrical Engineering, or a related field.
• Minimum Experience:
  
  Minimum of 3 years of experience in a similar role, preferably in the water treatment industry.