IT Manager - UAE National

Overview

Job Title:

IT Manager

Reports To:

Head of Finance & Operations

Direct Reports: 1

The IT Manager is responsible for overseeing the organization's IT operations, infrastructure, and systems to ensure they align with business objectives and deliver reliable and efficient technology services. The IT Manager collaborates with various departments to provide technical solutions that support the organization's growth and operational needs. The IT Manager leverages expertise in ERP systems, Microsoft 365 Dynamics, integration, change management, workflow automation, and website/domain management to drive technological advancements within the organization.

This role aims to enhance business processes, facilitate collaboration, and optimize operational efficiency through effective technology solutions.

Education

• Bachelor s degree in Information Technology, Computer Science, or a related field. Master s degree preferred.

Knowledge

• In-depth knowledge of ERP systems, with experience in implementing and optimizing business processes.
• Proficiency in Microsoft 365 Dynamics, including customization for CRM and ERP purposes.
• Skilled in using Microsoft apps within Microsoft Workspace for team collaboration and workflow optimization.
• Expertise in integrating tools such as Hub Spot, Gira, reporting dashboards, and Asana for Change management principles and experience in overseeing transitions and training.
• Proficiency in designing and implementing automated workflows to improve efficiency.
• Understanding of website functionality, domain management, and security.

Experience

• Proven 5-7 years of experience as an IT Manager or in a similar role, demonstrating expertise in ERP implementation, integration, and workflow automation.

Competency Requirements

• Proficiency in Microsoft 365 Dynamics customization and usage.
• Strong knowledge of Microsoft Workspace applications and their effective utilization.
• Experience with integrating various tools and platforms to ensure data consistency.
• Expertise in designing and implementing automated workflows to streamline tasks.
• Exceptional problem-solving and analytical skills to address technical challenges.
• Effective communication skills for cross-departmental collaboration and user training.
• Strong project management abilities to oversee complex technology initiatives.
• Change management skills to navigate organizational transitions with sensitivity.

• Develop and implement IT strategies in line with the Organization goals.
• Evaluate emerging technologies and assess their potential impact on the organization s operations.
• Oversee the maintenance, upgrade, and optimization of the organization s IT infrastructure, including servers, networks, and hardware.
• Ensure security measures are in place to safeguard the organization s data and systems.
• Plan, execute, and monitor IT projects, ensuring they are delivered on time and within budget.
• Provide technical support to end-users, addressing hardware, software, and network issues.
• Escalate complex problems to appropriate team members and ensure timely resolution.
• Define project scope, objectives, and resource requirements.
• Evaluate and select third-party vendors and service providers.
• Tailor Microsoft Dynamics for CRM and ERP according to organizational needs.
• Utilize Microsoft apps for enhanced team collaboration and workflow optimization.
• Integrate tools such as Hub Spot, Gira, Gecko board, and Asana to ensure data consistency.
• Oversee tool transitions with an emphasis on training and minimal disruption.
• Design and implement automated workflows to enhance efficiency.
• Manage the functionality, security, and performance of the organization s website and domains.
• Develop and enforce IT policies, procedures, and standards to ensure security and compliance, data privacy and protection of sensitive information.
• Stay updated on industry regulations and best practices.
• Oversee the technical attainment process of app developer licenses, ensuring compliance with relevant regulations and guidelines.
• Implement and maintain email whitelisting protocols, including DKIM authentication, to enhance email deliverability and security.
• Provide oversight of onsite LAN/WLAN setup for event days, ensuring reliable network connectivity and security measures are in place.

• Ensure ERP systems are effectively integrated into business processes.
• Customize Microsoft Dynamics to align with CRM and ERP requirements.
• Optimize team collaboration through Microsoft apps and tools.
• Establish seamless integration across various platforms using integration tools.
• Manage smooth tool transitions while minimizing operational disruption.
• Enhance operational efficiency through automated workflow implementation.
• Oversee the functionality and security of the organization s website and domains.

The IT Manager reports to the Head of Finance and Operations…