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Key Responsibilities:Develop and manage the companys knowledge management framework tools and best practices.
Collect curate and maintain up-to-date content in knowledge bases wikis intranets or document repositories.
Work with subject matter experts to capture institutional knowledge and convert it into easily accessible formats (e.g. SOPs guides FAQs).
Promote knowledge-sharing culture by facilitating training onboarding programs and internal collaboration initiatives.
Identify knowledge gaps and recommend content or systems improvements.
Monitor and analyze KM system usage to improve efficiency and user experience.
Ensure that all KM content complies with data governance privacy and security standards.
Assist with change management and communication strategies related to knowledge initiatives.
Provide support and training to users on KM tools and platforms.
Bachelors degree in Information Science Communications Business or a related field.
2 years of experience in knowledge management content management learning & development or related areas.
Proficiency with knowledge management platforms and tools (e.g. SharePoint Confluence Zendesk Notion etc.).
Strong writing editing and documentation skills.
Excellent organizational and analytical abilities.
Ability to work cross-functionally with multiple departments and stakeholders.
Comfortable managing large volumes of content and ensuring accuracy and consistency.
Experience in change management or organizational development.
Familiarity with learning management systems (LMS) and content creation tools.
Certification in knowledge management or information management is a plus (e.g. CKM KCS).
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