Outpatient Clerk

Permanent | Full-time

We are looking for someone to join our dedicated Outpatients Contact Centre team. You will book appointments, manage patient schedules, and provide exceptional service to our patients, families, and colleagues.

Educated to GCSE level or equivalent experience, you’ll have great organisational skills and the ability to handle a busy workload. Experience working in an administrative or reception role is essential.

• Book and manage appointments according to Trust standards.
• Engage with patients, visitors, and staff, demonstrating empathy and professionalism.
• Perform administrative tasks, including filing referrals, sorting post, and scanning documents.
• Handle phone calls, emails, and book services such as interpreters and transport.
• Greet visitors and provide necessary information at the reception desk.
• Provide support for other roles during absence and suggest improvements for service delivery.

We work with partners across local, regional, and national levels to deliver physical and mental healthcare in both acute and community settings. Many of our clinicians are nationally and internationally recognised for their expertise. We're proud that 73% of colleagues would recommend Sheffield Children as a place to work, placing us among the top five NHS trusts in England. Our nearly 4,000 colleagues bring our CARE values Compassion, Accountability, Respect, and Excellence to life every day.

• Generous annual leave
• Pension schemes
• Health and wellbeing programmes
• Exclusive discounts

At Sheffield Children, we are committed to creating an inclusive environment that celebrates diversity and supports everyone’s success. We prioritize Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members. Recognizing that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices.

A diverse team strengthens our organization and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager.

For more information on the main responsibilities for this post, please refer to the job description and person specification.